Remote Business Systems Support Analyst

Digineox; Islamabad; Remote; PKR 17,991,000 - 26,294,000; Full time

Job summary

Digineox is seeking a Business Systems Support Analyst to support operational systems such as terminal management and digital workplace apps, with a focus on uptime and user satisfaction.

You will own tickets from intake to resolution, work on improving workflows, and collaborate with clients across domains; requires 2–4 years experience and English fluency.

This remote role follows US business hours and offers competitive pay with growth opportunities.

Qualifications

• 2-4 years of business application support or systems analyst experience.
• Experience supporting terminal management systems, digital workplace or field worker apps.
• Structured troubleshooting and understanding of business processes.
• Experience with ticketing tools such as ServiceNow, Jira Service Management or Freshdesk.
• Clear written and spoken English; availability for a US business-hours schedule with occasional after-hours support.

Responsibilities

• Investigate application, workflow, configuration and data issues; resolve them or escalate to the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

Skills

Troubleshooting

Ticketing tools

English proficiency

US business hours

Tools

ServiceNow

Jira Service Management

Freshdesk

Job description

Digineox is seeking a Business Systems Support Analyst to support operational systems such as terminal management and digital workplace apps, with a focus on uptime and user satisfaction.

You will own tickets from intake to resolution, work on improving workflows, and collaborate with clients across domains; requires 2–4 years experience and English fluency.

This remote role follows US business hours and offers competitive pay with growth opportunities.