Business Systems Support Analyst

Digineox; Islamabad; À distance; PKR 17 991 000 - 26 294 000; Plein temps

Résumé du poste

Digineox is seeking a Business Systems Support Analyst to support operational systems such as terminal management and digital workplace apps, with a focus on uptime and user satisfaction.

You will own tickets from intake to resolution, work on improving workflows, and collaborate with clients across domains; requires 2–4 years experience and English fluency.

This remote role follows US business hours and offers competitive pay with growth opportunities.

Qualifications

• 2-4 years of business application support or systems analyst experience.
• Experience supporting terminal management systems, digital workplace or field worker apps.
• Structured troubleshooting and understanding of business processes.
• Experience with ticketing tools such as ServiceNow, Jira Service Management or Freshdesk.
• Clear written and spoken English; availability for a US business-hours schedule with occasional after-hours support.

Responsabilités

• Investigate application, workflow, configuration and data issues; resolve them or escalate to the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

Connaissances

Troubleshooting

Ticketing tools

English proficiency

US business hours

Outils

ServiceNow

Jira Service Management

Freshdesk

Description du poste

Business Systems Support Analyst - Full-time | Remote | US business-hours schedule

Digineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on every day, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.

What you will do

• Investigate application, workflow, configuration and data issues; resolve them or escalateto the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

What you bring

• 2-4 years of business application support or systems analyst experience.
• Experience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.
• Structured troubleshooting skills and the ability to understand business processes and user needs.
• Experience with ticketing tools such as ServiceNow, Jira Service Management or Freshdesk.
• Clear written and spoken English and availability for a US business-hours schedule, with occasional rotating after-hours support for priority issues.

Nice to have

• Experience with Honeywell Terminal Manager, Coupa, Hexagon EAM, SAP or NetSuite.
• ITIL knowledge or certification.
• Basic SQL and integration troubleshooting.

Compensation and benefits

International pay is set at or above local market and based on skills, experience and assessment results.

Competitive pay and benefits, which may include paid time off, health coverage, training and professional development, depending on location and engaging entity.

Why Digineox

• Real impact: your work goes live with operations, finance and procurement teams, not into a slide archive.
• Broad exposure: a focused team means you see the full lifecycle, from discovery and design through go-live and support.
• Career coaching: every team member has a supervisor who acts as their career coach and advocate.
• Structured growth: formal delivery training, hands-on coaching and clear career levels.

About Digineox

Digineox is a Houston-based consulting and technology firm helping energy and industrial companies improve margins, drive growth and reduce risk through digital, AI and process transformation. We deliver consulting, managed services and digital solutions, working alongside operations, maintenance, procurement, finance and IT teams in the field, plant, terminal and corporate office. We are a Coupa partner and a Honeywell Solution Partner.

We hire for potential as well as experience. Our process considers how you think, learn and work, alongside the skills and knowledge you bring.

Equal opportunity

Digineox is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.