Manager Recovery & Customer Services

Zameen.com; Punjab; On-site; PKR 3,000,000 - 5,200,000; Full time

Job summary

Zameen.com in Multan is seeking an experienced professional for the Manager Recovery & Customer Services role. You will lead a team of Recovery/Relationship Officers to drive installment recoveries and preserve strong customer relationships.

The ideal candidate has 7–10 years of relevant experience, including 4 years in a managerial capacity, and superb analytical, communication and presentation skills. Proficiency in MS Office (Word, Excel, PowerPoint) is essential.

Qualifications

• Master's degree or equivalent required.
• 7–10 years of relevant experience with at least 4 years in a managerial role.
• Location: Multan.

Responsibilities

• Manage monthly cash flows via installment recoveries for regional projects.
• Lead Documentation unit for timely processing of SPAs & agreements.
• Coordinate with Sales, Legal, Marketing & Procurement for project agreements.
• Coordinate with Finance & Treasury to minimize payment delays.
• Ensure SPAs processing and timely cash flows against plans.

Skills

Analytical skills

Leadership

Communication

Presentation skills

Data handling

Education

Master's degree or equivalent

Tools

Microsoft Office Suite

Job description

Job Brief:

We are looking to hire an experienced professional for its ‘Manager Recovery & Customer Services’ post based at Multan. The candidate will be leading a team of Recovery/Relationship Officers to ensure installment recoveries on the assigned projects. He/She will also be responsible to preserve customer relationships and will maintain recovery pipeline for visibility of expected inward cash flows.

Job Responsibilities:

• Responsible for monthly cash flows in terms of installment recoveries for all the regional projects.
• Leading Documentation unit of Property Management for timely processing of
• agreements and working closely with Sales to ensure efficiency.
• Keeping a follow up on construction progress through relevant construction teams.
• Working closely with Legal, Marketing & Procurement teams in carrying out the agreement preparation for different projects.
• Liaison with Litigation team for any legal disputes with customers.
• Coordination with Finance & Treasury to minimize the delays in payment realization in Developers accounts.
• Close coordination with Finance for settlement of refunds.
• Ensuring smooth interdepartmental coordination.
• Timely processing of Sale Purchase Agreements (SPAs).
• Ensuring Cash Flows against monthly due installments as per payment plans.
• Assigning projects to Recovery & CS teams.
• Liaison with internal/external stakeholders from inception to completion of assigned projects.
• Any other task assigned by HOD.

Job Requirements:

• Qualifications: Master's or equivalent
• Experience: 7-10 Years of relevant experience with 4 years of Managerial role experience.
• Location: Multan

Hands on experience on Microsoft Office Suite especially in MS Word, Excel & PowerPoint.

Candidate should have strong analytical skills & ability to work with large sets of Data is preferred.

Candidate must have exceptional communication & presentation skills.