Real Estate Administrative Assistant

Location: Gulberg, Lahore (Working Hours Aligned with UK Time) 1AM to 10 PM Pakistan time.

Company: Rentigo

Industry: Real Estate

This role requires strong English communication skills, and call centre or customer service experience is a plus. A self-starter mindset with the potential to lead and develop a local team.

About Us

Rentigo is a dynamic and fast-growing estate agency based in Grays, UK. With a modern approach and client-focused services, we pride ourselves on delivering excellent property management and letting services. As part of our expansion, we are hiring for our Pakistan office to support our UK operations. We offer a supportive environment, career growth opportunities, and the chance to work with an international team.

Work Environment Includes:

• Directly working with UK office
• Supportive and team-oriented environment
• Ongoing learning and career growth opportunities

Role Overview

We are looking for a professional, detail-oriented, and well-spoken Administrative Assistant to join our Pakistan-based team. The ideal candidate will support our UK operations by handling administrative tasks, communicating with clients and tenants, and managing property-related responsibilities.

Key Responsibilities

Administrative Support:

• Assist with tenancy renewals, schedule property inspections and meetings.
• Ensure legal documents (Gas Safety, EPCs, Electrical Reports) are up to date.
• Generate and send emails/letters to landlords, tenants, and external partners.
• Perform compliance checks for successful tenant move-ins.

Tenant Referencing:

• Conduct thorough referencing for new and prospective tenants via our referencing systems.

Tenancy Agreements:

• Prepare tenancy agreements using our online portal and manage digital signing via DocuSign.

Property Maintenance:

• Act as the first point of contact for maintenance requests.
• Communicate with tenants, landlords, and contractors to resolve issues.
• Obtain quotes, coordinate approvals, and manage contractor scheduling.
• Generate invoices and maintenance records via our internal system.
• Prioritise tasks based on severity and urgency.

Objectives of the Role

• Ensure smooth administrative operations supporting UK property management
• Deliver exceptional customer service and timely communication
• Maintain an efficient and organised digital workspace

Key Performance Indicators

• Task efficiency and time management
• Response time to client and tenant queries
• Accuracy in data entry and documentation
• Effective communication and coordination
• Positive customer feedback and resolution outcomes

Requirements

• Excellent spoken and written English communication skills
• Previous call centre, BPO, or customer service experience is preferred
• Strong organisational and multitasking abilities
• Comfortable working in a remote environment with UK working hours
• Proficient with MS Office, Google Suite, and online platforms

How to Apply

If you are a motivated individual looking to work with an international real estate company and meet the above criteria, we would love to hear from you. Please submit your CV and a short cover letter explaining why you're a good fit for this role.