Quality Assurance Specialist

Voxnet Communications; Rawalpindi Cantonment; On-site; PKR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Assurance Representative to enhance customer service excellence. In this role, you will evaluate the performance of sales and service representatives, ensuring they meet company standards through meticulous call monitoring and analysis. This position requires at least 2 years of call center experience, exceptional listening skills, and a keen analytical mindset. If you thrive in a dynamic environment and are passionate about quality assurance, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of call center experience required.
• Exceptional listening and analytical skills are essential.

Responsibilities

• Measure and evaluate the performance of sales and customer service representatives.
• Ensure compliance with company and industry standards.

Skills

Call Center Experience

Comprehension and Grammar

Listening Skills

Analytical Skills

Microsoft Suite (Outlook/Word/Excel)

Ability to Learn New Software

Tools

Call Monitoring Software

Audio Recording Software

Job description

The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance Representatives will use call monitoring and audio recording software to evaluate representatives' call performance. When monitoring calls, they typically listen for and follow a template of requirements, scoring representatives on the performance metrics set forth by the company.

Job Specification

• At least 2 years call center experience.
• Excellent comprehension and grammar.
• Willing to work at night.
• Experience on Auto Insurance, Auto Warranty, mortgage is a plus.
• Exceptional listening and analytical skills.
• Intermediate knowledge with Microsoft Suite (Outlook/Word/Excel)
• Ability to learn and navigate new software quickly.
• Ability to work quietly and independently.

Information Technology and Services - Rawalpindi, Pakistan