Quality Assurance Officer

Act International; Multan; On-site; PKR 2,393,887 - 3,141,112; Full time

Job summary

An international humanitarian organization is hiring a Quality Assurance Officer in Multan and Muzaffargarh. The role focuses on ensuring data quality and ethical compliance throughout assessments. Responsibilities include real-time data quality control, field monitoring, and feedback provision. Candidates must have a Master's degree in a relevant field, along with a minimum of 4 years of experience in data quality assurance. Fluency in English and Urdu is required, and the ability to work under pressure is essential.

Qualifications

• Master’s degree in a relevant field required.
• Minimum 4 years of data quality assurance experience needed.
• Fluency in English and Urdu is essential.

Responsibilities

• Perform same-day review and validation of uploaded surveys.
• Conduct daily field monitoring and validation of surveys.
• Provide structured daily feedback to supervisors.

Skills

Data quality assurance

Fluency in English

Fluency in Urdu

Field monitoring

Education

Master’s degree in statistics, economics, social sciences, M&E, or related field

Job description

Positions: 02 , Per Day Cost : PKR 15,000/-

Duty Station: Multan and Muzaffargarh (each officer per district)

Duration: 15 days (3-day training, 12-day data collection, and reporting)

Reports to: Team Lead (direct), with close technical coordination of data collection teams.

Role Purpose

The Quality Assurance Officer is the primary guardian of data quality, ethical compliance, and protection standards throughout the entire assessment. He will ensure that the survey meets WFP and international humanitarian standards on accuracy, completeness, impartiality, gender sensitivity, and Do No Harm principles.

Key Responsibilities

A. Real-Time Data Quality Control

• Perform same-day review, cleaning, and validation of all uploaded surveys using ODK validation rules, GPS coordinates, geotagged photos, and interview duration checks.
• Run daily quality dashboards and flag inconsistencies, outliers, skip-pattern errors, or incomplete forms immediately.

B. Field Monitoring & Validation

• Conduct daily field accompaniment at selected spots, spot-checks, and validate at least 10–15% of total surveys.
• Carry out telephone back-checks on a minimum 10 % of sampled households.
• Verify informed consent, confidentiality, and respectful engagement with respondents.

C. Feedback and Follow-up

• Provide structured daily feedback (written reports and WhatsApp groups) to District Supervisors and enumerators.
• Organize immediate corrective actions in the field when recurring issues are identified.
• Ensure female enumerators interview female respondents wherever possible and that purdah and local norms are fully respected.
• Guarantee inclusion of women, elderly, persons with disabilities, and marginalized groups in the sample.
• Act as the first focal point for any protection or gender-related concerns from respondents or team members.

E. Ethical and Safeguarding Compliance

Enforce strict adherence to:

• ACT and WFP Code of Conduct
• Prevention of Sexual Exploitation and Abuse (PSEA)
• Child Safeguarding Policy
• Do No Harm and Data Protection principles
• IASC Gender Handbook and Sphere Standards

Immediately report any suspected violation through established channels.

Required Qualifications & Experience

• Master’s degree in statistics, economics, social sciences, M&E, development studies, or related field.
• Minimum 4 years of proven data quality assurance experience on large-scale household surveys, preferably WFP/UN-led FSLA.
• Formal training in PSEA, Gender in Humanitarian Action, or Data Responsibility is highly desirable.
• Fluency in English and Urdu; working knowledge of Saraiki strongly preferred.
• Ability to work long hours under intense pressure and spend extended periods in rural, flood-affected areas.