Quality Assurance Lead - Social Welfare Programs

Social Welfare &

Lahore

On-site

PKR 1,200,000 - 1,800,000

Full time

3 days ago

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Job summary

Social Welfare & Bait ul Maal seeks an Assistant Manager Quality Control Assurance (BS-17) to establish and maintain quality standards across welfare service points. The role links policy intent with field execution via audits, surveys, and CAPA actions.

The position oversees QA manuals, inspections, and data analysis to drive service improvements and compliance with SOPs and regulatory frameworks.

Qualifications

Master's degree in Social Sciences, Public Administration, or Quality Management.
Experience in quality assurance and auditing in social welfare context.
Strong analytical and communication skills; ability to design inspection checklists.

Responsibilities

Develop and update Quality Assurance Manuals and Standard Operating Procedures for all service points.
Conduct scheduled and surprise inspections of welfare facilities to verify care standards.
Design and administer beneficiary satisfaction surveys and analyze complaint data to identify gaps.
Coordinate with Monitoring & Evaluation to integrate quality indicators into the MIS dashboard.
Lead Root Cause Analysis for major service failures and monitor CAPA implementation.
Facilitate internal auditor training and support third-party validation exercises.