Quality Assurance Lead - Customer Experience & Training

ibex; Lahore; On-site; PKR 600,000 - 800,000; Full time

Job summary

ibex is looking for a Quality Assurance Executive in Lahore, Pakistan. The role involves monitoring customer interactions and analyzing data for quality improvements. Candidates must have a Bachelor's Degree and at least 3 years of experience in Customer Services Quality Assurance.

The ideal candidate should possess strong intellectual skills, leadership abilities, and project management capabilities, ensuring service excellence and customer satisfaction.

Qualifications

• 3+ years of Customer Services Quality Assurance experience.
• Ability to work without supervision.

Responsibilities

• Monitor and assess customer interactions to ensure quality standards.
• Provide feedback to agents for skill enhancement.
• Collaborate with teams to develop training programs.

Skills

Strong Intellectual Skills & Communication

Leadership Skills

Project Management

Strategic Management

Data Base Management

Management and Decision Making

Time Management

Education

Bachelor's Degree

Job description

ibex is looking for a Quality Assurance Executive in Lahore, Pakistan. The role involves monitoring customer interactions and analyzing data for quality improvements. Candidates must have a Bachelor's Degree and at least 3 years of experience in Customer Services Quality Assurance.

The ideal candidate should possess strong intellectual skills, leadership abilities, and project management capabilities, ensuring service excellence and customer satisfaction.