ibex. Learning Academy (ILA)

ibex. Pakistan; Karachi Division; On-site; PKR 279,000 - 390,600; Full time

Benefits offered by this job

Free-of-cost training program

Transport service

Growth opportunities in customer support campaigns

Job summary

A customer service academy in Karachi is seeking dedicated individuals to join as Certified Customer Service Professionals. This role provides an opportunity to gain certification and excel in customer service through a specialized training program. Candidates will develop essential communication skills, gain confidence for customer-facing roles, and explore career growth in customer support. The program is free and aims primarily at fresh graduates and students with little experience, fostering personal and professional development.

Qualifications

• Must have matric or O Levels pass; a bachelor’s degree or diploma is a plus.
• Basic English grammar and verbal skills (A1/A2 level minimum).
• Basic understanding of computer usage and typing skills.

Responsibilities

• Master verbal and non-verbal communication skills.
• Develop proficient typing speed and computer skills for customer service roles.
• Prepare for recruitment through mock interviews and assessments.
• Boost candidate’s personality for customer support roles.
• Collaborate with industry professionals.

Skills

Written English communication

Verbal English communication

Interpersonal skills

Typing skills

Teamwork

Education

Matric or O Levels

Bachelor's degree or diploma

Job description

ibex. Learning Academy (ILA) is a leading educational platform based in Karachi. We are looking for dedicated and passionate individuals to join our customer support team as Certified Customer Service Professionals (CCSP). The role offers a unique opportunity to become certified in and excel in the customer service industry through ibex. Pakistan’s specialized program. Our ILA team in Karachi comprises highly qualified trainers dedicated to equipping potential candidates with strong written and verbal communication and English skills.

We closely observe and guide the individuals who are part of the ILA program to help them refine their skills and foster both personal and professional growth. If you are interested in working in the customer service or experience industry, but lack confidence, the ibex. Learning Academy is the perfect opportunity.

Note: ILA is a free‑of‑cost program, aimed to empower fresh graduates or students with little experience to enhance their English and communication skills.

Qualifications

• On‑site at ibex.’s main offices in Karachi.
• Perks & benefits: free‑of‑cost training program, transport service, and growth opportunities in customer support campaigns.

Career Growth at ibex. Pakistan With ILA

This program offers career growth pathways, depending on performance and interest, including:

• Customer Service Representative / Supervisors / Team Lead
• Office Administrator / Operations Coordinator
• Training Specialist
• Cross‑campaign growth for more exposure
• Cross‑departmental growth for specific interests such as marketing, IT, HR, etc.

Responsibilities

• Master written, verbal and non‑verbal language and conversation skills, grammar and fluency.
• Develop proficient typing speed and computer skills essential for customer service roles; understand how to use different CRM (Customer Relationship Management) and Order Management Systems (OMS).
• Prepare for the recruitment process through mock interviews and weekly assessments.
• Demonstrate excellent communication, grammar, vocabulary and pronunciation while communicating with others by the end of the program.
• Boost confidence and groom the candidate’s personality to professionally handle customer support and other customer‑facing roles.
• Collaborate with top industry professionals and prepare to represent Fortune 500 companies and Silicon Valley giants on a global scale.
• Candidate must have matric or O Levels pass; a bachelor’s degree or diploma would be a plus.
• Candidate must be 18 years or older (CNIC required during interview).
• Basic English grammar and verbal skills (A1/A2 level minimum).
• Basic understanding of computer usage and typing skills.
• Commitment to personal and professional growth.
• Can‑do attitude and willingness to learn.
• Strong interpersonal skills and ability to work collaboratively in a team‑oriented environment.
• Fresh graduates and students searching for entry‑level roles in Karachi/Lahore are encouraged to apply.