QA Customer Supply Chain Lead (MEPA)

FrieslandCampina; Lahore; On-site; PKR 3,800,000 - 5,200,000; Full time

Job summary

FrieslandCampina Lahore, Pakistan, seeks a QA Customer Supply Chain Manager to coordinate QA CSC standards across the MEPA region, ensuring food safety and regulatory compliance while aligning factory standards with market needs.

You will lead cross-functional teams, drive continuous improvement, support NPD, and manage risk in distribution and retail handling while maintaining brand trust and customer satisfaction.

Qualifications

• Master’s degree or higher in a relevant field (Food Science, Microbiology, Chemistry or TQM).
• 10–12 years of QA and performance excellence experience.
• Knowledge of continuous improvement, performance excellence, dairy products and production processes.
• Experience in multi-functional groups and matrix organizations.
• Fluent English and IT skills including PowerBi, SPC, SAP.

Responsibilities

• Standardization: Drive OWOW across MEPA to ensure consistent CSC to market quality results.
• Audit readiness: implement regional procedures (HACCP, Crisis Management) and audits for distributors/warehouses.
• Market support: provide QA clearance for new product launches.
• Risk mitigation: manage logistics trials and storage standards.
• Trusted partners: vet and monitor outsourced partners to meet FS&Q benchmarks.
• Voice of the consumer: manage complaint system and drive improvements.
• Crisis defense: lead FU Crisis Team and mock exercises.
• Technical authority: handle inquiries on specs, ingredients, origin for customers and authorities.

Skills

Analytical skills

Communication

Decision making

English fluency

Education

Master’s degree in Food Science/Microbiology/Chemistry/TQM

Tools

PowerBi

SPC

SAP

Job description

FrieslandCampina Lahore, Pakistan, seeks a QA Customer Supply Chain Manager to coordinate QA CSC standards across the MEPA region, ensuring food safety and regulatory compliance while aligning factory standards with market needs.

You will lead cross-functional teams, drive continuous improvement, support NPD, and manage risk in distribution and retail handling while maintaining brand trust and customer satisfaction.