Property Management Officer

Advance Construction Company; Islamabad; Remote; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dedicated property management professional for a full-time remote role. This position requires excellent communication skills, a strong customer service background, and the ability to work independently in a fast-paced environment. You will engage with tenants and landlords, resolve issues, and ensure a smooth onboarding process for new owners. Join a fun and supportive team that values continuous improvement and offers a dynamic work atmosphere. If you thrive in a remote setting and enjoy helping others, this opportunity is perfect for you!

Qualifications

• Strong communication skills and customer service experience are essential.
• Ability to work independently and prioritize tasks is required.

Responsibilities

• Resolve tenant issues and communicate with landlords regarding properties.
• Field questions for active listings and assist with new owner onboarding.

Skills

Excellent English fluency (written and verbal)

Customer service experience

Ability to work independently

Tech savvy

Prior remote work experience

Excellent verbal & written communication skills

Job description

This is an ongoing contract, full-time property management position. We have a high daily volume of emails and calls, so feeling comfortable typing, and communicating through emails and phone calls is essential. Although we are remote, our team is fun and supportive and working to constantly improve our processes!

Essential Job Functions:

• Working with current tenants to resolve any issues that come up during their tenancy

• Communicating with landlords as to the status of their property(ies)

• Fielding questions (via email, phone, and text) for our active listings

• Assisting with new owner onboarding

• Describing our process to interested owner leads

• Meeting all key performance indicators (KPIs)

• Other duties as assigned

Job Specification

Required Skills & Qualifications:

• Ability to work independently and prioritize tasks

• Prior remote work experience

• Excellent English fluency (written and verbal)

• Experience in a fast-paced, metrics-driven environment

• Proven track record for great customer service experience (bonus points for tech/start-up or real-estate customer service/support)

• Excellent verbal & written communication skills--you can explain complex issues in simple terms and adapt your tone for different users

• Tech savvy

• A quiet place to work from with good internet