Project Coordinator

vFairs; Lahore; Hybrid; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading virtual event platform in Lahore is seeking a Project Coordinator to manage customer onboarding and ensure their success throughout the subscription lifecycle. The ideal candidate has 0-1 year of experience in customer support or project management, excellent communication skills, and a solid understanding of technology. This full-time role offers a hybrid work environment.

Qualifications

• 0 - 1 year in customer support, project management, or related roles.
• Willing to work across time zones and on weekends/public holidays as needed.
• Thrive in a multi-tasking environment and adjust priorities.

Responsibilities

• Own and manage the customer onboarding experience.
• Create strong relationships with customers.
• Drive customer loyalty.

Skills

Customer support experience

Project management experience

Proficient with Google Apps for Work

Impeccable communication skills

Analytical mindset

Education

Preferably a degree in CS or Software Engineering

Job description

About Us

Unicorn Technology is a top-rated company on G2 and Capterra with over 1000 reviews. We’re pioneers of innovation and transparency with a diverse team and a commitment to giving back to the community.

We are hiring Project Coordinators in the EST time zone for a hybrid role, requiring 20 hours per week from the office. As a Project Coordinator, you will play a key role in ensuring the success of vFairs customers. You will be actively involved throughout the entire customer lifecycle starting from onboarding post-contract and continuing through the duration of their subscription.

Role responsibilities

• Own and manage: Customer onboarding experience
• Create strong relationships with customers
• Drive customer loyalty
• Support customer product adoption

Responsibilities

• Plan, execute and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
• Assist operations and local quality function in tracking, documenting, and reporting quality levels
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements

Ideal traits for this role

• Professional: Liaising with high-level customers from world-renowned companies, universities and government organizations
• Analytical: Ability to review trends and client information to identify opportunities
• Mind of a Consultant: Ability to assess client potential and develop a strategy for success

Skills

• Ownership: Take ownership and ensure clients benefit from their relationship
• Flexible: Willing to work across time zones and on weekends/public holidays as needed
• Multi-tasking: Thrive in a multi-tasking environment and adjust priorities
• Experience: 0 - 1 year in customer support, project management, or related roles
• Tech aptitude: Proficient with Google Apps for Work (Gmail, Calendar, Drive, Docs, Sheets)
• Written and verbal communication: Impeccable communication skills tailored to clients
• Education: Preferably a degree in CS or Software Engineering

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Technology, Information and Internet

Referrals increase your chances of interviewing at vFairs.

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