Product Owner - KYC. NEO - MBP

Mashreq Bank PSC; Pakistan; On-site; PKR 1,800,000 - 3,600,000; Full time

Job summary

Mashreq Bank PSC is seeking a Product Owner to own and manage the end-to-end KYC product domain for digital onboarding and lifecycle management across NEO and NEOBIZ platforms. You will define product vision, manage the backlog, and deliver scalable KYC capabilities including onboarding, identity verification, regulatory compliance, and customer profile management.

The role focuses on improving onboarding conversions, optimizing verification costs, and ensuring compliance while aligning with

Qualifications

• KYC domain knowledge and product ownership skills required.
• Experience in onboarding, identity verification, and customer lifecycle management preferred.
• Ability to collaborate with regulatory and technology teams to deliver compliant products.

Responsibilities

• Own end-to-end KYC product domain for digital onboarding and lifecycle management across NEO/NEOBIZ.
• Define product vision, manage backlog, and deliver scalable KYC capabilities including onboarding, verification, and profile management.

Skills

KYC knowledge

Product ownership

Backlog management

Regulatory compliance

Stakeholder management

Job description

To own and manage the end-to-end KYC product domain for digital onboarding and lifecycle management across NEO and NEOBIZ platforms. The role is responsible for defining product vision, managing the product backlog, and delivering scalable KYC capabilities including onboarding, identity verification, regulatory compliance, and customer profile management.

The role carries end-to-end ownership of the business performance and economics of the KYC domain. This includes improving onboarding conversion and account activation, optimizing customer acquisition and verification costs, managing vendor commercials and product investments, and ensuring that KYC capabilities deliver measurable business value while maintaining regulatory compliance and risk standards.

The Product Owner ensures alignment with regulatory requirements, business objectives, and technology architecture while delivering seamless customer journeys for both individual and business banking segments.