Specialist, Revenue Operations

S&P Global; Islamabad; On-site; PKR 3,521,000 - 5,282,000; Full time

Job summary

S&P Global Market Intelligence is seeking a Specialist, Revenue Operations to support the OTC workflow across regions. You will draft contracts, process opportunities in Salesforce CPQ, and coordinate with Legal, Order Management, and Finance teams to ensure accurate pricing and timely responses.

The role focuses on improving data quality, generating insights from SFDC reports, and resolving client queries to enhance the buying experience. Night shift alignment with US Eastern Time is involved.

Qualifications

• Strong written and verbal communication with stakeholders.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Familiarity with Salesforce CPQ and billing systems.

Responsibilities

• Draft and manage contracts for new sales and renewals using DocuSign.
• Process opportunities for new sales and renewals in Salesforce CPQ with correct pricing.
• Coordinate with Legal, Order Management, Fulfillment, and OTC teams to resolve client queries.
• Generate and analyze SFDC reports to provide insights on sales performance and efficiency.
• Participate in data governance projects and data clean-up in Salesforce for data quality.
• Address inquiries via chat, email, or phone for new sales and renewals.
• Conduct root cause analysis of OTC system issues to improve client experience.

Skills

Communication

MS Office

Tools

Salesforce CPQ

Job description

About the Role:

Grade Level (for internal use):

The Role: Specialist, Revenue Operations

Grade (for internal candidate reference only): 08

Shift: This position primarily operates during the night shift from 9 AM to 6 PM US Eastern Time, with the possibility of changes based on business needs.

The Team: The Revenue Operations team is a global group with members in Pakistan, India and the Philippines. The team supports the commercial front-line team throughout the Order-to-Cash (OTC) workflow, focusing on Lead to Cash processes through Salesforce CPQ. The team continuously evolves by integrating operations with various departments to assist an expanding range of individuals and teams.

The Impact: The Revenue Operations team plays a crucial role in enhancing the commercial buying experience and streamlining the overall sales and revenue cycle. This role is responsible for improving team efficiency, positively impacting the entire Commercial organization and the client experience. Key responsibilities include providing administrative support to frontline sales representatives and relationship managers within the Salesforce CPQ and billing system.

What’s in it for you: The company is committed to being an equal opportunity employer and fostering a results-driven meritocracy. High standards and accountability are valued at all levels. The organization seeks to identify and reward extraordinary performance with growth opportunities. As growth and new initiatives are planned, there will be opportunities to advance to more specialized roles and become a valuable resource for the team.

Responsibilities:

• Draft and manage contracts for new sales and renewals using DocuSign, ensuring compliance with legal requirements and internal policies.

• Process opportunities for new sales and renewals in Salesforce CPQ, ensuring that all pricing is accurate and aligned with company standards.

• Coordinate with the Legal team, Order Management, Fulfillment, Client Financial Relations, Cash Apps, Finance, Sales Crediting and other OTC teams to resolve client queries efficiently and effectively.

• Generate and analyze SFDC reports to provide insights on sales performance, operational efficiency, and areas for improvement within the Revenue Operations process.

• Participate in data governance projects, assisting with data clean-up activities within Salesforce to maintain high data quality standards.

• Address general inquiries related to new sales and renewals via chat, email, or phone, providing timely and effective support to both internal stakeholders and clients.

• Conduct root cause analysis of issues within the OTC system, aiming to improve data quality and enhance the overall client buying experience.

Requirements:

• Strong comprehension, verbal, and written communication skills, enabling effective interaction with various stakeholders.

• Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint, is preferred to facilitate reporting and documentation.

• Familiarity with Salesforce CPQ and billing systems is advantageous, as it will enhance the ability to perform job functions effectively.

• Attention to detail, self-motivation, a positive mindset, and an excellent work ethic are essential to thrive in a fast-paced environment.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [e-mail] . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (https://www.spglobal.com/content/dam/spglobal/corporate/en/documents/careers/Corp_0525-Recruitment-Fraud-Alert.pdf) .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Location: Manila, Philippines