Patient Care Communications Specialist

Go Lean Health; Islamabad; On-site; PKR 1,906,000 - 2,478,000; Full time

Job summary

Go Lean Health is seeking a Patient Care Communications Specialist to support a chiropractic clinic. The role handles calls, texts, emails, and scheduling, acting as the voice of the practice while delivering a warm, calm, and professional experience to patients.

You will manage high-volume communications, schedule new and existing appointments in MacPractice, follow up with inactive patients, and protect patient privacy in a fast-paced environment. Weekend availability is required.

Qualifications

• Excellent spoken English with clear, neutral accent.
• Strong written communication for SMS, email, patient messages.
• Experience in healthcare support roles (Virtual Medical Assistant, Medical Receptionist, etc.).
• Ability to handle high call volume in a fast-paced clinic.
• Empathy, emotional intelligence, and sound judgment.
• Multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Must own a Mac OS device and reliable wired internet.
• Flexible with schedule and Saturdays.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax-related messages.
• Schedule new patient appointments and manage intake information in MacPractice.
• Prioritize new inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach for inactive patients.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full.
• De-escalate scheduling, billing, and insurance concerns with empathy.
• Protect patient privacy and HIPAA standards at all times.

Skills

Excellent spoken English

Strong written communication

High-volume call handling

Empathy and customer service

Multitasking across channels

Punctual and reliable attendance

Mac OS device required

Strong scheduling and organization

Tools

MacPractice

Weave

Scheduling systems

Job description

Patient Care Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hour with performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

VA

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Hrs/week

VA 1

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 2

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 3

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:00-20:30

30-min break

12:30-18:30

30-min break

07:30-15:00

30-min break

OFF

30

VA 4

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:0