Partner Customer Care (Field Service Engineer) - Based in Faisalabad

Roche; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Roche Pakistan is seeking a Field Service Engineer to support customers with hands-on technical service and installation of diagnostic instruments. The role covers pre- and post-sales activities, on-site installations, urgent repairs, and training at customer sites in Faisalabad and surrounding areas.

You will provide on-site and remote support, ensure equipment is properly maintained, and travel as needed.

Qualifications

• Bachelor degree in Biomedical or Electronics engineering from a Pakistani university.
• Hands-on experience with instruments used in research or clinical/hospital labs.
• Strong organizational and prioritization skills.
• Willing to travel and work irregular hours when needed.
• Fluent in English and Urdu.

Responsibilities

• Provide on-site technical support and services to customers.
• Drive on-site installations and urgent repair projects.
• Advise customers on instrument use and maintenance.
• Install instruments at customer sites and provide training.
• Offer on-site and remote phone support for troubleshooting.
• Perform preventive maintenance to keep equipment in top condition.

Skills

Field service

Troubleshooting

On-site service

Customer support

English

Education

Biomedical Engineering

Electronics Engineering

Tools

Instrument calibration

Diagnostics equipment

Job description

The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We advance science so that we all have more time with the people we love. The Position As a Partner Customer Care( Field Service Engineer), you will play a key role in ensuring our customers' success by providing technical support and services. If you're excited by the prospect of working hands-on with ground breaking instruments and equipment while contributing to both pre and post-sales processes, this role is for you. The location is Faisalabad Pakistan.

The Opportunity

You will support pre- and post-sales processes with your technical expertise and provision of services in the core lab customer area.

You drive on-site installations and handle urgent repair projects, ensuring swift resolutions.

You advise customers and colleagues on the best use and maintenance of our instruments/equipment, ensuring they have access to critical technical insights.

You implement installation of our instruments/equipment at customer sites, providing vital training for proper use.

You provide on-site and remote phone support, offering expert guidance on troubleshooting and servicing.

You perform preventive maintenance in line with defined standards, ensuring equipment is always in top condition.

You decontaminate, pack, and return instruments/parts according to procedures, handling any technical complaints with efficiency and care.

Who You Are

• You hold a Bachelor Degree in engineering in Bio Medical or Electronics from a recognized university of Pakistan.
• You bring hands-on experience working with instruments used in Research and/or Clinical or Hospital labs.
• You are organized and methodical, with strong planning and prioritization skills.
• You are flexible, willing to travel, and comfortable working unsociable or irregular hours when needed.
• You are fluent in English & Urdu.

What we offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Roche is an Equal Opportunity Employer.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.