Outreach Specialist

S&P Global; Pakistan; On-site; PKR 300,000 - 700,000; Full time

Job summary

An established industry player is seeking an Outreach Specialist to join their dynamic Primary Research team. This role offers the opportunity to engage directly with external stakeholders, enhancing your communication skills while working collaboratively within a multicultural environment. You will be responsible for contacting firms to gather critical data, ensuring quality and performance standards are met. The company values integrity and discovery, providing a platform for professional growth and a commitment to fostering an inclusive workplace. If you're ready to make an impact and thrive in a supportive atmosphere, this position is perfect for you.

Benefits

Health Care Coverage

Generous Time Off

Continuous Learning Resources

Retirement Planning

Family Friendly Perks

Retail Discounts

Qualifications

• Bachelor's degree in Commerce or Business Administration is required.
• Advanced proficiency in English communication is essential.

Responsibilities

• Gather comprehensive information on data tracked by the department.
• Assist in resolving client queries and verifying information.

Skills

English Communication

Data Analysis

Client Relationship Management

Problem Solving

Education

B.Com.

BBA

M.Com.

MBA

Tools

MS Office

Job description

About the Role:

Grade Level (for internal use): 07

The Role: Outreach Specialist

The Location: Islamabad

The Team/Profile: The Primary Research team predominantly supports the outreach needs of the content organization to access unique and exclusive data directly from the source. We secure information that cannot be found anywhere else in the public domain through the establishment of relationships with third parties to provide the most comprehensive data possible to S&P Global Market Intelligence clients. As a newly formed multicultural team spread across 3 locations, currently in a state of transformation and looking to evolve and expand our operations, it is an exciting time for the team, and we look forward to welcoming new talented Primary Researchers to our family.

The Impact: The Data Analyst will primarily work alongside the Market Intelligence dataset teams on a workflow involving contacting firms to gather missing information. The tasks would require calling and email outreach to companies daily through internal tools. As a member of the Primary Research team, you will be the last line of defense in resolving data queries and delivering timely and quality data to our internal clients.

What’s in it for you:

• An opportunity to engage directly with external stakeholders daily.
• Be part of a highly collaborative team that serves numerous internal domains and exposes you to all MI Content data teams.
• Develop and hone your communication skills with daily exposure to colleagues and stakeholders across the globe.
• Work with new talent to develop/enhance their skillset; Work on process improvement and initiatives including LEAN/automation projects.

Responsibilities:

• You will procure comprehensive information on the data tracked by the respective department.
• Assist in resolving client questions as it relates to verifying information via company contacts and assist in audits on department datasets in order to reduce errors.
• Will work within parameters and with limited supervision to ensure quality and performance to set standards.
• Keeps up to date in knowledge of content sets. Builds industry knowledge by understanding industry trends and reporting standards.
• Provides input and ideas for new collection methods and product enhancements related to the covered content sets.
• Help leadership in managing queue and review team production.
• Troubleshoots problems or issues and provide support to the team.
• Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.

What We’re Looking For:

• B.Com. / BBA / M. Com. / MBA
• Advance Proficiency in English communication is a MUST.
• Candidate working in BPO sector for US process would be preferred.
• Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint).
• Willing to work in rotational shifts.

What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.