Outbound / Inbound Call Center Agent

Future Connect Training and Recruitment; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A training and recruitment company in Islamabad seeks a motivated Outbound/Inbound Call Agent. You will make calls to potential customers, build relationships, and meet sales goals. Ideal candidates have excellent communication skills and can work under pressure. Experience in sales is a plus. This role provides an opportunity to enhance your skills in a supportive environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work well under pressure.
• Sales and accounting experience is a plus.
• Good computer skills, including proficiency in using CRM software.
• Positive and professional demeanor at all times.

Responsibilities

• Make outbound calls to potential customers or clients using a predetermined script.
• Build rapport with customers and establish relationships.
• Record information about customer interactions in a database.
• Meet or exceed established sales goals and call volume expectations.
• Keep up-to-date with products and services.

Skills

Excellent communication and interpersonal skills

Ability to work well under pressure

Sales and accounting experience

Good computer skills, including proficiency in CRM software

Job description

Future Connect Training and Recruitment , Pakistan

We are seeking a highly motivated and enthusiastic Outbound/Inbound Call Agent to join our team. You will be responsible for making outbound/Inbound calls to potential customers or clients to sell services, collect information, or set appointments for follow-up calls. The primary goal of is to meet or exceed established sales goals and call volume expectations.

Key Responsibilities:

• Make outbound calls to potential customers or clients using a predetermined script. Communicate service information to customers, answer their questions, and overcome objections.
• Build rapport with customers and establish relationships with them.
• Record information about customer interactions and transactions in a database.
• Meet or exceed established sales goals and call volume expectations.
• Keep up-to-date with products, services, and promotions to accurately respond to customer inquiries.
• Maintain a positive and professional demeanor at all times, even in challenging situations.
• Participate in training sessions to improve skills and stay up-to-date with company policies and procedures.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work well under pressure.
• Sales and accounting experience is a plus.
• Good computer skills, including proficiency in using customer relationship management (CRM) software.
• Positive and professional demeanor at all times.
• Working Hours: 1:00PM to 10:00PM

If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We are an equal opportunity employer and welcome all qualified candidates to apply.

Job Specification

• Excellent communication and interpersonal skills.
• Ability to work well under pressure.
• Sales and accounting experience is a plus.
• Good computer skills, including proficiency in using customer relationship management (CRM) software.
• Positive and professional demeanor at all times.