OSS/NOC Operations & Service Desk Expert

PMCL-JAZZ; Islamabad; On-site; PKR 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Continuous learning and development programs

Job summary

A leading telecommunications provider in Pakistan is seeking a Specialist/Expert in OSS Operations & Support and Service Desk Solutions. The ideal candidates will manage operations, support systems, and develop innovative software solutions to meet business needs. The role requires solid technical skills, educational qualifications in IT-related fields, and experience in a NOC environment offering competitive compensation and opportunities for growth.

Qualifications

• 4-7 years of relevant experience for Expert Role and 1-3 years or fresh for Specialist Role.
• Experience working in a NOC environment.
• In-depth experience on OSS & Service Desk Platforms.

Responsibilities

• Manage daily operations of OSS, EMS and Service Desk platforms.
• Develop strategies for smooth operations and transformation of platforms.
• Provide functional support for service desk platforms.

Skills

Cloud based ITSM

Full Stack Development

Java

JavaScript

C#

ASP.NET

REST/SOAP APIs

MS SQL

Angular

HTML/CSS

Mobile App Development

Education

BS in Computer Science or Software Engineering

BE in Electronics, Electrical, Telecoms

Tools

ServiceNow

Atlassian

Git

Job description

A leading telecommunications provider in Pakistan is seeking a Specialist/Expert in OSS Operations & Support and Service Desk Solutions. The ideal candidates will manage operations, support systems, and develop innovative software solutions to meet business needs. The role requires solid technical skills, educational qualifications in IT-related fields, and experience in a NOC environment offering competitive compensation and opportunities for growth.