Order Management Specialist

Phalcon Technologies; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An innovative firm is seeking a detail-oriented individual to oversee order processing and logistics within the EU. This role involves organizing transportation, managing customer relationships, and ensuring timely deliveries. You will be responsible for creating reports and optimizing sales processes while collaborating closely with the Warehouse Manager and Procurement Management. If you thrive in a dynamic environment and enjoy working independently while maintaining a solution-oriented approach, this opportunity is perfect for you. Join a forward-thinking company where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• Graduation degree is required.
• Fluency in English is essential; German is a plus.

Responsibilities

• Manage order processing and transportation within the EU.
• Handle customer complaints and maintain relationships.

Skills

Independent working

Solution-oriented thinking

Customer relationship management

Report creation

Fluency in English

Knowledge of additional foreign languages

Education

Graduation degree

Tools

MS Office

WMS (Warehouse Management System)

Job description

Job Description:

Your responsibilities:

• You will be jointly responsible for the entire order processing within the EU.
• You will organize transportation and customs clearance.
• You will monitor the timely delivery to customers.
• You will handle customer complaints.
• You will maintain close contact with our Warehouse Manager and Procurement Management in Konstanz.
• You will manage customer relationships and make agreements.
• You will create weekly reports.
• You will enjoy optimizing sales processes.

Job Specification:

• You have completed a graduation degree.
• You enjoy working independently and solution-oriented.
• You have a quick grasp and think in a networked way.
• You have good knowledge of MS Office, WMS knowledge is an advantage.
• You are fluent in English, both written and spoken; additional foreign languages are a plus specially German.