Oracle Fusion Functional Consultant/Senior Software Engineer

HSBC; Hyderabad City Taluka; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A leading global financial institution is seeking a Senior Software Engineer in Hyderabad to provide technical support and improve service delivery. Responsibilities include troubleshooting software issues, communicating technical solutions to users, and collaborating with various teams to ensure high customer satisfaction. Ideal candidates should have experience in IT support and a strong grasp of service level agreements.

Qualifications

• Proven experience in providing technical support in a software environment.
• Strong ability to communicate technical information effectively.
• Familiarity with IT incident management processes.

Responsibilities

• Provide timely technical support to users and resolve IT-related incidents.
• Build system knowledge to guide on Oracle Fusion Platform usage.
• Communicate technical fixes clearly to users and stakeholders.
• Collaborate with business and support teams for effective service delivery.
• Take ownership of issue resolution prioritizing customer satisfaction.

Skills

Technical support

Troubleshooting

Problem resolution

Stakeholder communication

Service Level Agreement adherence

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• Provide timely and effective technical support to HSBC Fusion users by resolving IT-related incidents and requests through troubleshooting, diagnosis, and problem resolution.




• Build system domain knowledge across the Fusion estate, to provide guidance on the usage and operation of the Oracle Fusion Platform.




• Provide technical guidance and communicate technical fixes such as root cause analysis and configurations in an understandable manner to users and stakeholders.




• Assist in incident resolution of IT system issues, ensuring this is undertaken promptly and in adherence to Service Level Agreements.




• Collaborate with and establish good working relationships with key stakeholders, including business teams, Project Fusion teams, wider POD teams, ERP Strategy, and Support Teams.




• Effectively communicate relevant information, products, and services to Service Desk team leads throughout the lifecycle of service-impacting incidents.




• Take ownership and deliver a level of service that prioritizes customer satisfaction in issue resolution.




• Build rapport within and across teams to improve service delivery, achieve bank objectives, and maintain a high-performance culture within the IT Service Desk.




• Seek, listen to, and accept feedback, using mistakes, failures, and successes as learning data. Accept personal responsibility and encourage others to complete tasks on time and to high standards.




• Highlight IT risks associated with emerging technology solutions, especially regarding externally hosted cloud-based services.




• Recognize inefficiencies and suggest improvements to local risk and compliance processes.