Oracle FLEXCUBE Functional Support Consultant

Techsurge Private Limited; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Techsurge Private Limited is seeking an experienced Oracle FLEXCUBE Functional Support Consultant to provide Level 2 and Level 3 production support for Oracle FLEXCUBE On-Premise environments. The role involves parameterization, product configuration, issue resolution, and support across core banking modules.

You will coordinate with business users and technical teams, handle EOD/BOD processes, and participate in UAT and deployments.

Qualifications

• Experience of 4–8 years in Oracle FLEXCUBE functional support.
• Strong experience with Oracle FLEXCUBE On-Premise.
• Expertise in FLEXCUBE parameterization and product setup.
• Knowledge of core banking operations and banking products.
• Experience in incident and problem management.
• SQL knowledge for data validation and troubleshooting.
• Experience supporting production environments.

Responsibilities

• Provide day-to-day support for Oracle FLEXCUBE Core Banking applications.
• Perform FLEXCUBE parameterization and product configuration.
• Configure banking products, customer accounts, interest rules, charges, fees, limits, and entries.
• Analyze and resolve production issues within SLAs.
• Support EOD, BOD and periodic batch activities.
• Perform impact analysis and testing for configuration changes.
• Coordinate with business users, operations and technical teams for issue resolution.
• Support change requests, enhancements and regulatory updates.
• Prepare functional specifications and support documentation.
• Participate in UAT and production deployments.
• Conduct root cause analysis and provide recommendations for recurring issues.

Skills

Oracle FLEXCUBE

FLEXCUBE parameterization

Core banking operations

SQL data validation

Production support

Incident management

Education

Bachelor's degree in Computer Science / IT / Finance or related

Oracle FLEXCUBE certification

ITIL Foundation certification

Job description

Role Summary

We are seeking an experienced Oracle FLEXCUBE Functional Support Consultant to provide Level 2 and Level 3 production support for Oracle FLEXCUBE On-Premise environments. The consultant will be responsible for parameterization, product configuration, issue resolution, business process support, and enhancement requests across core banking modules.

Key Responsibilities

• Provide day-to-day support for Oracle FLEXCUBE Core Banking applications.
• Perform FLEXCUBE parameterization and product configuration.
• Configure banking products, customer accounts, interest rules, charges, fees, limits, and accounting entries.
• Analyze and resolve production issues within agreed SLAs.
• Support End of Day (EOD), Beginning of Day (BOD), and periodic batch activities.
• Perform impact analysis and testing for configuration changes.
• Coordinate with business users, operations teams, and technical teams for issue resolution.
• Support change requests, enhancements, and regulatory updates.
• Prepare functional specifications and support documentation.
• Participate in UAT and production deployments.
• Conduct root cause analysis and provide recommendations for recurring issues.

Required Skills and Experience

• Required Experience is 4-8 Years.
• Strong experience in Oracle FLEXCUBE On-Premise.
• Expertise in FLEXCUBE parameterization and product setup.
• Knowledge of Core Banking Operations.
• Strong understanding of banking products and processes.
• Experience in incident and problem management.
• SQL knowledge for data validation and troubleshooting.
• Experience supporting production environments.

Preferred Banking Modules

• CASA
• Loans
• Payments
• Trade Finance
• Customer Information File (CIF)
• General Ledger
• Teller Operations

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Finance, or related discipline.
• Oracle FLEXCUBE certification preferred.
• ITIL Foundation certification preferred.