Operations Team Lead - Final Expense Coaching

Touchstonejobs; Pakistan; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Medical Insurance

Transport for Females

Lucrative Bonus

Job summary

Touchstonejobs is seeking a Team Lead Final Expense to manage a team of customer sales and service associates, coaching and training them to achieve high performance. The role typically oversees about 15 direct reports and requires strong leadership and mentoring abilities.

You will identify training needs, monitor performance, conduct monthly performance reviews, maintain quality scores, and work with the team to develop successors while ensuring adherence to client requirements and company

Qualifications

• Bachelor's degree in business or related field.
• 2 years of BPO experience.
• 1-2 years of leadership experience.

Responsibilities

• Train and coach the team, monitor performance.
• Conduct monthly performance reviews with action plans.
• Maintain quality scores and documentation.
• Develop potential leaders and successors.

Skills

Communication

Interpersonal

MS Office

Leadership

Mentoring

Education

Bachelor's degree in business or related field

Job description

Touchstonejobs is seeking a Team Lead Final Expense to manage a team of customer sales and service associates, coaching and training them to achieve high performance. The role typically oversees about 15 direct reports and requires strong leadership and mentoring abilities.

You will identify training needs, monitor performance, conduct monthly performance reviews, maintain quality scores, and work with the team to develop successors while ensuring adherence to client requirements and company