Operations Officer

WAN Real Estate; Lahore; On-site; PKR 558,000 - 781,200; Full time

Benefits offered by this job

Communication

Incentive Bonus

Leaves

Transport

Job summary

WAN Real Estate, based in Lahore, is hiring an Operations Officer to support daily operations across sales, leasing, and property management. The role involves coordinating office operations, maintaining documentation, and ensuring compliance with company procedures.

The ideal candidate will have strong organizational skills, experience with CRM systems and good communication skills in English and Urdu. Benefits include communication perks, incentive bonuses, and transport allowances.

Qualifications

• Proven organizational and administrative skills with strong attention to detail.
• Experience using CRM or property management systems.
• Good written and verbal communication in English and Urdu.

Responsibilities

• Coordinate office operations and maintain documentation.
• Support property management activities including vendor coordination.
• Assist sales and leasing teams with listing administration and client follow-ups.
• Prepare operational reports and track key performance indicators.
• Manage procurement of office supplies and service contracts.
• Facilitate communication between departments and clients.
• Support compliance and due-diligence processes.

Skills

Organizational skills

Document management

CRM usage

Communication (English, Urdu)

Financial literacy

Vendor coordination

Problem-solving

Time-management

Professionalism

Job description

Overview

WAN Real Estate, a Lahore-based partnership specializing in residential, commercial, and investment real estate across Pakistan, is seeking an Operations Officer to support day-to-day operations and ensure smooth service delivery across sales, leasing, property management, and advisory functions. The successful candidate will work closely with senior management to optimize internal processes, coordinate between teams and external vendors, and maintain accurate records that support transparent transactions and high client satisfaction.

Responsibilities

• Coordinate office operations, maintain documentation for property listings, contracts, and client files, and ensure compliance with company procedures.
• Support property management activities including vendor coordination, routine inspection scheduling, and issue tracking until resolution.
• Assist sales and leasing teams with listing administration, client follow-ups, preparing agreements, and maintaining CRM records.
• Prepare routine operational reports, track key performance indicators, and flag process bottlenecks for management review.
• Manage procurement of office supplies and service contracts, obtain competitive quotes, and liaise with suppliers to ensure timely delivery.
• Facilitate communication between departments, external advisors (legal, valuation, contractors), and clients to ensure timely information flow and resolution of queries.
• Support compliance and due-diligence processes by organizing required documents, scheduling reviews, and following up on outstanding items.

Work environment

• Role based in Lahore and reports to senior management.
• Comfortable working in a fast-paced real estate office environment and contributing to process improvement initiatives.

Job Specification

• Proven organizational and administrative skills with strong attention to detail and document management.
• Experience using CRM or property management systems to maintain client and listing records.
• Good written and verbal communication in English and Urdu for client and vendor interactions.
• Basic financial literacy: ability to prepare operational reports, track expenses, and support invoicing tasks.
• Vendor and stakeholder coordination skills, including procurement, scheduling, and follow-up.
• Problem-solving and time-management: prioritize tasks, handle multiple requests, and escalate when needed.
• Professionalism and confidentiality in handling client documents, with a customer-service orientation.

Job Rewards and Benefits

Communication, Incentive Bonus, Leaves, Transport