Operations Manager

Halan Microfinance Bank; Punjab; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A microfinance institution in Punjab, Pakistan, is seeking a Branch Manager to oversee operations, ensure excellent customer service, and maintain compliance with regulations. The ideal candidate should have a Bachelor's degree and 2–3 years of experience in banking or financial services. Strong customer service and problem-solving skills are essential. Female candidates are encouraged to apply.

Qualifications

• Minimum Bachelor's degree (Graduate).
• At least 2–3 years of relevant experience, preferably in the banking or financial services sector.
• Strong customer driven attitude, good communication, and problem-solving skills.

Responsibilities

• Oversee all aspects of branch operations, including customer service, cash management, security, and compliance.
• Ensure excellent customer service and handle customer complaints effectively.
• Ensure compliance with all internal and external regulations, including KYC/AML guidelines.
• Monitor and manage branch expenses to meet financial targets.
• Identify and implement process improvements to optimize branch operations and efficiency.
• Prepare and submit accurate reports to various departments, including MIS reports.

Skills

Customer service

Communication skills

Problem-solving skills

Education

Bachelor's degree

Job description

Key Responsibilities:

1. Managing Branch Operations: Oversee all aspects of branch operations, including customer service, cash management, security, and compliance.
2. Customer Service: Ensure excellent customer service and handle customer complaints effectively.
3. Compliance: Ensure compliance with all internal and external regulations, including KYC/AML guidelines.
4. Financial Management: Monitor and manage branch expenses to meet financial targets.
5. Process Improvement: Identify and implement process improvements to optimize branch operations and efficiency.
6. Reporting: Prepare and submit accurate reports to various departments, including MIS reports.

Qualification & Experience:

• Minimum Bachelor’s degree (Graduate).
• At least 2–3 years of relevant experience, preferably in the banking or financial services sector.
• Strong customer driven attitude, good communication, and problem-solving skills.

Female candidates are encouraged to apply.