Operations Manager

Tameer Microfinance Bank; Peshawar City Tehsil; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

Tameer Microfinance Bank is seeking a Branch Operations Supervisor to ensure efficiency in branch operations. Responsibilities include supervising operational functions, managing cash integrity, and ensuring compliance with regulatory instructions. Candidates should possess strong leadership and communication skills, with a good knowledge of Microsoft Office.

Qualifications

• Good knowledge of Microsoft Office.
• Strong communication and presentation skills.
• Effective leadership abilities.

Responsibilities

• Supervise all operational functions of the branch, including compliance.
• Manage cash area effectively and ensure operational integrity.
• Disburse loan accounts and coordinate repayment schedules.

Skills

Microsoft Office

Communication

Leadership

Job description

Ensure the smooth conduct of branch operations to achieve efficiency and consistency in line with Tameer policies and procedures, aiming for high standards of quality and excellence in all areas.

* Take all measures to accomplish branch objectives.

* Supervise all operational functions of the branch, including reports and returns.

* Ensure an effective control environment focused on compliance with Prudential and other regulatory instructions.

* Own the branch's compliance, audit, and self-assessment functions, ensuring readiness for reviews and audits by Internal, External, or SBP auditors.

* Manage the cash area effectively to provide quality service and maintain operational integrity.

* Implement training to improve the performance of Cash officers and meet business standards.

* Disburse loan accounts effectively, ensuring authentic documentation and customer presence.

* Coordinate repayment schedules and ensure timely execution.

* Oversee branch opening and closing procedures, including joint custodianship of cash vaults.

* Manage security documents and instruments according to policy.

* Deduct and deposit taxes and levies as per policy, and report to Head Office and regulators.

* Supervise signature scanning and upload procedures during account opening.

* Approve signatures and thumb impressions when necessary.

* Review and approve teller limits beyond their assigned thresholds.

* Assess cash requirements based on branch activities and coordinate with HOPS and COPS for delivery.

* Advise the Branch Manager on idle cash and arrange transfers to HQ or other branches.

* Supervise cash movements to ensure safety and integrity.

* Continuously review risks to cash and branch safety, implementing necessary precautions.

* Ensure ATM cash loading and serviceability at all times.

* Dispatch client statements as per policy.

* Operate within budget, promoting savings and frugality.

* Maintain branch premises cleanliness and upkeep to reflect Tameer’s image.

* Prepare and implement contingency plans for COB.

* Serve as backup to the Branch Manager.

* Refer to the attached Functional Efficiency Table for quality parameters.

* Demonstrate commitment and contribute to a service-oriented culture for microfinance customers.

Job Specification

Good knowledge of Microsoft Office, strong communication and presentation skills, and effective leadership abilities.

Location: Information Technology and Services - Karachi, Pakistan