Operations Manager

Translation Empire PK; Islamabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading translation company is seeking an Operations Manager for its Islamabad office. The role involves managing operations, improving performance, and ensuring compliance with laws. Ideal candidates will have a BBA/MBA and 4+ years of experience in operations or admin, preferably in the BPO/IT sector. Strong English communication skills are essential.

Qualifications

• 4+ years of experience as an admin or operations manager.
• BPO/IT industry experience preferred.
• Excellent English communication skills.

Responsibilities

• Ensure all operations are carried out cost-effectively.
• Improve operational management systems and best practices.
• Monitor production KPIs and perform quality controls.
• Manage budgets and forecasts.

Skills

Operational management

Financial analysis

Regulatory compliance

Customer service improvement

Team mentorship

Education

BBA/MBA from reputable university

Job description

This is an exceptional job opportunity to join UK's leading translation and Interpretation company EMPIRE GROUP. We arelooking for full time Operations Manager for our office located in Phase 7, Bahria town, Islamabad. The incumbent will be responsible for formulating strategy, improving performance, procuring material and resources and securing compliance. He/she should be ready to mentor team members, find ways to increase quality of customer service and implement best practices across all levels.

Job Description

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization's processes remain legally compliant
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Ensure that all policies are implemented in its true spirit
• Develop, implement and review operational policies and procedures
• Help promote a company culture that encourages top performance and high morale
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Work with the UK & PK management to determine values and mission, and plan for short and long-term goals
• Identify and address problems and opportunities for the company
• Build alliances and partnerships with other organizations
  
  

Requirements

QUALIFICATION/EXPERIENCE

• BBA/MBA from reputed university specialized in Operations or Project management
• 4+ years of relevant experience as admin or operations manager
• BPO/IT industry experience preferred
• Excellent English communication skills