Operations & Delivery Manager — Solar Roof Data

Your Power Labs; Lahore; On-site; PKR 2,160,000 - 3,120,000; Full time

Benefits offered by this job

Market-competitive salary

Modern technology

Career growth

High ownership

Continuous learning

Medical benefits

Merit-based culture

Team activities

Meaningful work

Job summary

YourPower Labs in Lahore seeks a delivery/operations lead to own client relationships, plan work, and manage the annotation team. You will coordinate talent, track deadlines, and ensure high-quality output for UK clients.

Role requires strong English communication, project management experience, and willingness to work on-site with some overlap to UK hours. Competitive salary and growth opportunities offered.

Qualifications

• Excellent English communication, written and spoken.

Responsibilities

• Own the client relationship: run calls and updates, clarify scope, and serve as single point of contact from kickoff to delivery.

Skills

English communication

Client-facing experience

Project management

Organization & detail

People leadership

Tools & data fluency

Ownership mindset

On-site readiness

Tools

Google Drive

Spreadsheets

Annotation tools

Job description

Location: On-site — Al Hafeez Executive, Lahore

Type: Full-time

About YourPower Labs

YourPower Labs runs solar roof-analysis operations in the UK. Working from address lists, our team hand-validates roof segments and solar panel layouts in a custom tool, runs the jobs, and delivers finished artwork — accurately and on deadline.

What You'll Do

• Own the client relationship — run calls and written updates, receive requirements and postcode datasets, clarify scope, set expectations, and act as the single point of contact from kickoff to delivery.
• Plan and track delivery — break client batches into work, assign tasks to the team, monitor progress against deadlines, and flag risks early.
• Lead the annotation team — onboard, align, and support annotators who validate roof segments and run jobs while maintaining consistent standards.
• Quality-check the work — review validated roofs and rendered output for accuracy and consistency before delivery and send work back for correction when required.
• Manage the delivery pipeline — ensure completed jobs are rendered and delivered correctly and completely, and confirm receipt.
• Coordinate with sales and leadership — keep both teams updated on operational capacity, workload, and delivery deadlines to maintain a sustainable influx and output of work.
• Coordinate client artwork — engage and manage designers on behalf of clients to ensure mail artwork is produced accurately and on time.
• Plan team capacity and growth — assess when additional team capacity is required, communicate hiring needs to leadership, and participate in the recruitment and hiring process.
• Report clearly — keep clients and leadership informed about what is completed, in progress, at risk, and expected delivery times.
• Improve the process — identify bottlenecks in throughput, rework, rendering, uploads, and delivery, and continuously improve the workflow.

What You'll Bring

• Outstanding English communication — clear, confident, and professional in meetings and writing, with the ability to act as the client's primary point of contact.
• Experience working with English-speaking clients or in an English-speaking workplace, with a good understanding of professional communication and expectations in a UK business environment.
• Proven experience in project management, operations, or delivery management, ideally involving team leadership and recurring client deadlines.
• Strong organisation and attention to detail — able to manage multiple moving parts while identifying quality issues others may miss.
• Strong people leadership — able to align, motivate, and hold a team accountable without micromanaging.
• Comfort with tools and data — confident using web-based platforms, spreadsheets, and Google Drive, and able to learn custom annotation and rendering tools quickly.
• Strong ownership mindset — you treat the client's commitments and deadlines as your own.
• Willingness to work on-site at Al Hafeez Executive, Lahore, with some overlap with UK working hours for client meetings.

Nice to Have

• Experience in customer service or client-facing roles.
• Experience in workflow management and improving operational processes.
• Experience in data annotation, GIS/mapping, solar/energy, or delivery/BPO operations.
• Experience managing teams and QA/quality-control processes.

Why Join Your Power Labs?

• Market-competitive salary with performance-based growth and rewards.
• Modern technology — work on advanced software and real-world technology products.
• Strong technical team — collaborate with talented engineers, designers, QA professionals, and operations teams.
• Career growth — clear opportunities to develop your skills and progress into more senior roles.
• High ownership — take real responsibility and have a direct impact from day one.
• Continuous learning — gain exposure to different technologies, products, and business functions.
• Medical benefits in addition to standard allowances.
• Merit-based culture — performance, ownership, and contribution are recognised and rewarded.
• Team activities — regular gaming, dining, and team experiences.
• Meaningful work — build and support products designed to solve real-world problems.