Night-Shift Customer Success Pro — Islamabad

Nysonian; Islamabad Capital Territory; On-site; PKR 2,000,000 - 3,600,000; Full time

Job summary

Nysonian is seeking a Customer Success Representative to deliver exceptional support in-person in Islamabad. You will manage customer interactions across phone, email, and live chat, focusing on retention and satisfaction across shifts in a 24/7 operation.

You have 4+ years in customer support or success, strong English communication, and experience with CRM platforms like Gorgias; familiarity with Shopify is a plus. Join a fast-growing, global lifestyle brand portfolio.

Qualifications

• 4+ years in Customer Support, Customer Success, or related role.
• Strong written and verbal English communication.
• Experience with CRM platforms and e-commerce tools such as Gorgias and Shopify.
• Ability to operate in a fast-paced, 24/7 environment and manage multiple priorities.

Responsibilities

• Manage customer interactions across phone, email, and live chat.
• Build strong customer relationships with empathy and ownership.
• Identify churn risks and action to strengthen retention and lifetime value.
• Own issues end-to-end, investigate, resolve, and escalate as needed.
• Maintain accurate CRM records and share insights with cross-functional teams.
• Translate customer feedback into opportunities to improve the journey.

Skills

Customer support

Customer success

English communication

CRM software

Analytical skills

Cross-functional collaboration

Tools

Gorgias

Shopify

Job description

Nysonian is seeking a Customer Success Representative to deliver exceptional support in-person in Islamabad. You will manage customer interactions across phone, email, and live chat, focusing on retention and satisfaction across shifts in a 24/7 operation.

You have 4+ years in customer support or success, strong English communication, and experience with CRM platforms like Gorgias; familiarity with Shopify is a plus. Join a fast-growing, global lifestyle brand portfolio.