Network & System Specialist (Entry Level)

Metro Consulting Grid; Islamabad; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

An established industry player is seeking a Network & System Specialist to join their dynamic TAC department. In this entry-level role, you will be part of a global support team, dedicated to resolving customer issues through various channels. Your responsibilities will include setting up and troubleshooting network equipment, monitoring services, and maintaining documentation. This position offers an excellent opportunity to grow your technical skills while working with leading networking technologies and tools. If you're a recent graduate or have some experience in engineering, this role is perfect for you to kickstart your career in IT support.

Qualifications

• Entry-level position with a focus on resolving customer issues.
• Bachelor’s degree in engineering and CCNA/MCSE preferred.

Responsibilities

• Set up and troubleshoot network issues and VOIP services.
• Monitor services and create network documentation.

Skills

Quality Assurance

Analytical Mind

Adaptable

Team Player

Education

Bachelor’s in Engineering related studies

Fresh to 1 year of similar experience

CCNA and MCSE preferred

Tools

CISCO

Ubiquiti

Ribbon

Zabbix

Netbox

VMWare

Citrix

Hyper-V

Google Workspace

Exchange

Job description

Network & System Specialist (Entry Level)

Reports To: NOC Manager

Timings: Rotational Shifting (Morning, Evening and Night)

Location: Islamabad, Pakistan

Summary: This is an entry-level position in the TAC department. You will be working as part of a worldwide professional support team and your basic duty would be to resolve customer issues through email, phone, and remote support sessions as per the set SLAs.

Responsibilities

1. Set up, test, administer and troubleshoot network issues.
2. Work with all major networking vendor equipment including CISCO, Ubiquiti, Ribbon, and others.
3. Monitor and keep track of all services and monitoring tools e.g., Zabbix, Netbox, and others.
4. Create and update network documentation/diagrams for network implementations.
5. Setup, deploy and troubleshoot VOIP phones and related services.
6. Manage, administer, test, and troubleshoot CISCO Catalyst switches and ISR appliances systems.
7. Work with virtualization technologies i.e., VMWare, Citrix, and Hyper-V.
8. Set up and administer Active Directories and server roles.
9. Setup and maintain Google Workspace, Exchange, IIS, SharePoint, print servers, and SQL.
10. Keep client software and servers up to date.

Job Specification

Skills Required:

1. Quality Assurance
2. Analytical Mind
3. Adaptable
4. Team Player

Qualifications:

1. Bachelor’s in Engineering related studies (CS, Telecom, Electrical, etc.)
2. Fresh to 1 year of similar experience
3. CCNA and MCSE preferred
4. Excellent communication skills are a must.