Mobile Game Tech Support Specialist

Game District; Lahore; On-site; PKR 446,000 - 725,000; Full time

Job summary

Game District in Lahore, Pakistan, is seeking a Technical Customer Support Specialist for mobile games to manage end-to-end player support across multiple channels. You will investigate and resolve technical and gameplay issues, troubleshoot root causes, and collaborate closely with Product, Engineering, QA, and LiveOps to improve player experience and product quality.

The role rewards strong communication, detailed analysis, and the ability to handle sensitive cases such as refunds or payment

Qualifications

• 1–3 years of experience in Technical Customer Support or similar roles.
• Strong interest in mobile games and the gaming industry.
• Excellent written and verbal communication skills.
• Strong troubleshooting, analytical and problem-solving abilities.
• Ability to investigate issues and communicate technical problems clearly.
• Attention to detail when reviewing receipts, purchase records, account information.
• Ability to manage multiple support cases and prioritize urgent issues.
• Experience with ticketing systems, spreadsheets, and documentation tools.
• Strong ownership and teamwork across cross-functional teams.

Responsibilities

• Provide timely, professional support to players across channels.
• Investigate and resolve technical and gameplay issues.
• Troubleshoot issues and identify root causes before escalation.
• Escalate complex issues with reproduction steps and evidence.
• Follow up on escalated cases within timelines.
• Identify recurring issues and share trends with stakeholders.
• Provide feedback to improve product quality and player experience.
• Maintain support workflows, macros, and knowledge base.
• Monitor support metrics like ticket volume and response time.
• Prepare reports on trends and improvements.
• Handle refunds, payment disputes, and account concerns professionally.
• Maintain records of player interactions and resolutions.
• Collaborate with cross-functional teams to improve processes.

Skills

Technical support

Multichannel support

Problem-solving

Communication

Analytical skills

Cross-functional collaboration

Independent work

Tools

Ticketing systems

Documentation tools

Spreadsheets

Job description

Game District in Lahore, Pakistan, is seeking a Technical Customer Support Specialist for mobile games to manage end-to-end player support across multiple channels. You will investigate and resolve technical and gameplay issues, troubleshoot root causes, and collaborate closely with Product, Engineering, QA, and LiveOps to improve player experience and product quality.

The role rewards strong communication, detailed analysis, and the ability to handle sensitive cases such as refunds or payment