MIS and CD Transformation Lead

Unilever; Pakistan; On-site; PKR 2,500,000 - 3,500,000; Full time

Job summary

A leading ice cream company is seeking a MIS & CD Transformation Lead in Karachi. The successful candidate will drive digital transformation across the Customer Development function, enhancing efficiency and performance through technology and innovation. This role requires strong skills in BI reporting, SQL scripting, and process optimization, along with experience in FMCG. Join us in shaping the future of ice cream!

Qualifications

• 4–5 years of experience as a team lead in IT or MIS roles, preferably in FMCG.
• Strong background in driving digital transformation and efficiency improvements.

Responsibilities

• Lead national-level digital initiatives and pilot projects for distribution models.
• Identify and implement process improvements for Customer Development processes.
• Develop BI reports and write SQL scripts for sales KPIs.
• Ensure data integrity and system hygiene across geographies.

Skills

BI reporting tools

SQL scripting

Data visualization

System implementation

Vendor management

Process optimization

Problem-solving

Analytical skills

Job description

Looking for Your Dream Job? Join The Magnum Ice Cream Company!

Role: MIS & CD Transformation Lead

Line Manager: CD Excellence Lead

Work Level: WL1

Location: Karachi Head Office

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

ABOUT THE MAGNUM ICE CREAM COMPANY:

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

JOB PURPOSE

The role is responsible for driving digital transformation and process optimization across TMICC’s Customer Development (Sales) function. It focuses on leveraging technology, data, and new ways of working to improve efficiency, strengthen systems, and support national-level initiatives that enhance business competitiveness and performance.

KEY RESPONSIBILITIES

• Digital & Process Transformation: Lead national-level digital initiatives and pilot projects for future distribution models, ensuring alignment with business goals.
• System Optimization: Identify and implement process improvements, best practices, and automation opportunities to enhance CD processes.
• Demand Functions Enablement: Drive effectiveness and efficiency across demand generation and demand fulfillment functions through technology and innovation.
• Vendor & Stakeholder Management: Collaborate with stakeholders to gather business requirements; negotiate with vendors for new system development and oversee end-to-end execution.
• System Controls & Data Integrity: Ensure DMS hygiene, smooth operations, data archiving, and system security across geographies.
• Business Intelligence & Reporting: Develop BI reports, write SQL scripts, and provide regular updates on sales KPIs and system performance.
• Market Intelligence & Competitor Insights: Monitor industry best practices and incorporate learnings to enhance system capabilities.
• Team Leadership: Build team capability, foster collaboration, drive motivation through recognition programs, and ensure alignment toward shared goals.

WHAT YOU NEED TO SUCCEED

EXPERIENCES & QUALIFICATIONS:

• 4–5 years of experience as a team lead in IT or MIS roles, preferably in FMCG or similar industries.

SKILLS:

• Strong knowledge of BI reporting tools, SQL scripting, and data visualization.
• Experience in system implementation, vendor management, and process optimization.
• Excellent problem-solving, analytical, and stakeholder management skills.
• Ability to work across geographies with strong organizational and leadership capabilities.

LEADERSHIP

We are looking for bold, driven individuals who thrive in a fast-paced, dynamic environment and share our approach to growth, collaboration, and innovation. Here’s what defines success in our organization:

Focus on Growth – Embracing new challenges, seeking opportunities to innovate, and continuously looking for ways to expand and improve. Whether it’s scaling markets, evolving roles, or leading teams, we value those who see possibilities and take initiative.

Speed & Simplicity – Working efficiently, adapting quickly, and simplifying processes by leveraging technology to drive better outcomes. With ethical decision-making as the backbone to this, we drive agility and stay focused.

Winning with Fun – Collaborating, integrating seamlessly with a founder/owner mindset, keeping what’s best for the company at the heart of all that is done. We build diverse, inclusive, and winning teams that drive our business.

Bold Innovations – Experimenting with fresh ideas and innovative thinking that shape our industry, through product development, process improvements, and customer experiences. Being obsessed with the consumer, we embrace change to drive growth.

Care & Challenge – Fostering an open, transparent environment where team members can grow, share feedback openly, holding themselves and each other to high standards while maintaining a strong sense of support and camaraderie.

Expertise in our category – A deep understanding of our industry, customers, and market trends enabling us to stay ahead and turn challenges into opportunities. Curiosity, insight, and a willingness to learn and lead enables us to remain market makers.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.