Microsoft 365 / Dynamics 365 Copilot Agent Developer

ITC WORLDWIDE

Karachi Division

On-site

PKR 2,000,000 - 3,000,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

ITC WORLDWIDE is seeking a Microsoft 365 / Dynamics 365 Copilot Agent Developer in Karachi to design, develop, test, and optimize enterprise Copilot agents. You will build scalable test frameworks, evaluation pipelines, and benchmark datasets to validate grounded Ness, response quality, and business impact.

The ideal candidate has hands-on experience with multi-turn conversations, prompt engineering, RAG, and AI governance, collaborating with solution architects and QA teams to ensure

Qualifications

Experience designing and evaluating enterprise-grade Copilot agents.
Hands-on with multi-turn conversational agents and test automation.
Strong understanding of AI governance, Responsible AI, and safety testing.
Proven ability to build automated evaluation pipelines and benchmarks.

Responsibilities

Design, develop, test, and optimize Copilot agents for Microsoft 365 and Dynamics 365.
Build scalable test frameworks, evaluation pipelines, and KPI reporting.
Analyze transcripts, telemetry, and knowledge retrieval effectiveness.
Collaborate with architects, developers, and QA to meet reliability and security standards.

Skills

Microsoft Copilot Studio

Microsoft 365 Copilot Extensibility

Dynamics 365 Copilot

Power Platform

Azure AI Services

Copilot Studio Kit

AI Builder

Prompt Engineering

Retrieval-Augmented Generation

Multi-Turn Conversation Testing

Generative AI Evaluation

Grounded Ness Testing

Hallucination Detection

Azure DevOps / GitHub CI/CD

Test Automation Framework Development

Conversation Transcript Analysis

Agent KPI Reporting

Tools

Dataverse

Direct Line API

Azure OpenAI

Azure Application Insights

Power BI

Azure AI

Copilot Studio Kit

Job description

We are seeking a highly skilled Microsoft 365 / Dynamics 365 Copilot Agent Developer with expertise in AI agent testing, evaluation, quality engineering, and automation. The ideal candidate will be responsible for designing, developing, testing, and optimizing enterprise-grade Copilot agents using Microsoft Copilot Studio, Microsoft 365 Copilot, Dynamics 365 Copilot, Power Platform, Azure AI, and Copilot Studio Kit.

This role will focus on building scalable test frameworks, automated evaluation pipelines, benchmark datasets, and quality validation processes for Generative AI solutions. The successful candidate will leverage Copilot Studio Kit, Azure Application Insights, AI Builder, Dataverse, Direct Line APIs, and Azure AI services to validate agent accuracy, grounded Ness, response quality, relevance, safety, and overall business effectiveness.

The candidate should possess hands-on experience developing and evaluating multi-turn conversational agents, implementing response match, topic match, generative answer, and attachment testing, and creating automated regression testing frameworks for Microsoft 365 and Dynamics 365 Copilot solutions. Experience analyzing conversation transcripts, telemetry, knowledge retrieval effectiveness, and agent KPIs is required.

The ideal candidate will also have strong expertise in prompt engineering, Retrieval-Augmented Generation (RAG), LLM evaluation, AI governance, Responsible AI, hallucination detection, grounded Ness testing, benchmark management, and continuous quality monitoring. They will work closely with solution architects, business stakeholders, developers, and QA teams to ensure Copilot agents meet enterprise standards for reliability, security, compliance, and user satisfaction.

Required Skills