Microsoft 365 / Dynamics 365 Copilot Agent Developer (Test Development)

ITC WORLDWIDE

Karachi Division

On-site

PKR 2,000,000 - 4,000,000

Full time

14 days+

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Job summary

ITC WORLDWIDE is seeking a Microsoft 365/Dynamics Copilot Agent Developer to design, test, and optimize enterprise-grade Copilot agents. You will build automated evaluation pipelines, assess grounded Ness and response quality, and ensure governance and security in a complex Microsoft ecosystem.

The role emphasizes multi-turn conversational testing, prompt engineering, and KPI monitoring using Copilot Studio Kit, Azure AI, Dataverse, and Direct Line APIs.

Qualifications

Experience in designing and developing enterprise-grade Copilot agents.
Experience with AI agent testing, evaluation, and automation.
Hands-on with Copilot Studio, Azure AI services, and Dataverse.

Responsibilities

Design, develop, test and optimize Copilot agents for enterprise use.
Build scalable test frameworks and automated evaluation pipelines.
Analyze transcripts and telemetry to measure agent KPIs and quality.

Skills

Prompt Engineering

RAG

Multi-Turn Testing

Generative AI Evaluation

Agent Benchmarking

Grounded Ness Testing

Hallucination Detection

Response Match Testing

Topic Match Testing

Attachment Match Testing

Conversation Transcript Analysis

Agent KPI Reporting

AI Governance

Tools

Microsoft Copilot Studio

Microsoft 365 Copilot Extensibility

Dynamics 365 Copilot

Power Platform (Power Apps, Power Automate, Dataverse)

Azure AI Services

Copilot Studio Kit

AI Builder

Direct Line API Integration

Azure Application Insights

Power BI Analytics & Reporting

Microsoft Entra ID Security

Azure DevOps / GitHub CI/CD

Test Automation Framework Development

Job description

We are seeking a highly skilled Microsoft 365 / Dynamics 365 Copilot Agent Developer with expertise in AI agent testing, evaluation, quality engineering, and automation. The ideal candidate will be responsible for designing, developing, testing, and optimizing enterprise‑grade Copilot agents using Microsoft Copilot Studio, Microsoft 365 Copilot, Dynamics 365 Copilot, Power Platform, Azure AI, and Copilot Studio Kit.

This role will focus on building scalable test frameworks, automated evaluation pipelines, benchmark datasets, and quality validation processes for Generative AI solutions. The successful candidate will leverage Copilot Studio Kit, Azure Application Insights, AI Builder, Dataverse, Direct Line APIs, and Azure AI services to validate agent accuracy, grounded Ness, response quality, relevance, safety, and overall business effectiveness.

The candidate should possess hands‑on experience developing and evaluating multi-turn conversational agents, implementing response match, topic match, generative answer, and attachment testing, and creating automated regression testing frameworks for Microsoft 365 and Dynamics 365 Copilot solutions. Experience analyzing conversation transcripts, telemetry, knowledge retrieval effectiveness, and agent KPIs is required.

The ideal candidate will also have strong expertise in prompt engineering, Retrieval-Augmented Generation (RAG), LLM evaluation, AI governance, Responsible AI, hallucination detection, grounded Ness testing, benchmark management, and continuous quality monitoring. They will work closely with solution architects, business stakeholders, developers, and QA teams to ensure Copilot agents meet enterprise standards for reliability, security, compliance, and user satisfaction.

Required Skills