Medical Receptionist

Warraich Hospital; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A local hospital in Lahore seeks a Receptionist & Patient Affairs Officer to support patient interactions and ensure effective billing processes. Candidates should demonstrate strong communication and empathy while managing administrative tasks in a fast-paced environment. Full-time position with responsibilities including greeting visitors, assisting with inquiries, and managing financial transactions.

Qualifications

• Entry level position in health care.
• Ability to understand hospital processes and billing policies.
• Experience in customer service or similar roles is a plus.

Responsibilities

• Greet and guide patients, attendants, and visitors courteously.
• Assist patients with understanding hospital processes.
• Generate and issue bills for consultations and procedures.
• Support admission and discharge processes with documentation.
• Liaise with other departments for smooth patient services.

Skills

Strong communication skills

Empathy

Proactive approach

Accuracy in record-keeping

Financial transaction handling

Job description

Warraich Hospital is seeking a Receptionist & Patient Affairs Officer to be the first point of contact for patients and visitors. This role ensures a welcoming, professional environment while balancing patient interests with the hospital’s billing and administrative requirements. The ideal candidate will demonstrate strong communication skills, empathy, and a proactive approach to resolving patient concerns, alongside accuracy in record-keeping and financial transactions.

Role Overview

Warraich Hospital is seeking a Receptionist & Patient Affairs Officer to be the first point of contact for patients and visitors. This role ensures a welcoming, professional environment while balancing patient interests with the hospital’s billing and administrative requirements. The ideal candidate will demonstrate strong communication skills, empathy, and a proactive approach to resolving patient concerns, alongside accuracy in record-keeping and financial transactions.

Key Responsibilities

• Front Desk & Reception: Greet and guide patients, attendants, and visitors in a courteous manner.
• Handle incoming calls, appointment bookings, and walk-in inquiries.
• Maintain a neat and organized reception area.

• Patient Affairs & Support: Assist patients in understanding hospital processes, treatment protocols, and billing policies.
• Coordinate with medical, nursing, and administrative staff to resolve patient concerns promptly.
• Ensure patients receive clear communication about their rights, services, and follow-up procedures.
• Act as a bridge between patients and hospital management to maintain satisfaction and trust.

• Billing & Records Management: Generate and issue bills for consultations, procedures, admissions, and diagnostics.
• Ensure accurate entry of patient data and services in the hospital management system.
• Collect payments (cash/online) and maintain daily financial reconciliation.
• Safeguard hospital interests by ensuring billing compliance, preventing revenue leakages, and addressing discrepancies immediately.

• Operational Coordination: Support admission and discharge processes with proper documentation.
• Maintain daily reports of patient flow, revenue, and service utilization.
• Liaise with pharmacy, laboratory, and other departments for smooth patient services.

Qualifications

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals