Manager Workplace Experience

Philip Morris International; Karachi Division; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

Philip Morris International in Karachi seeks a Manager Workplace Experience to lead facilities, workplace services, fleet administration, and administrative support, ensuring safety, cost efficiency, and service excellence.

You will collaborate with internal stakeholders and external partners to drive operational excellence, workplace optimization, and continuous improvement, while developing a high-performing team.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Facilities Management, Hospitality Management, or related field.
• 5+ years of experience in facilities management, workplace experience, corporate services, or administration.
• Experience managing vendors and outsourced service providers.
• Proven people management and stakeholder management capabilities.
• Experience in a multinational organization is an advantage.

Responsibilities

• Manage workplace facilities, infrastructure, and maintenance activities.
• Ensure premises are safe, compliant, and fit for business needs.
• Drive workplace improvements, space optimisation, and employee experience initiatives.
• Monitor workplace performance and identify opportunities for enhancement.
• Manage relationships with vendors, contractors, and service providers.
• Oversee contracts, service levels, and procurement compliance.
• Conduct performance reviews and drive continuous improvement.
• Lead reception and hospitality services.
• Maintain visitor and employee experience standards.
• Support workplace events and activities.
• Manage workplace budgets and identify cost optimisation opportunities.
• Ensure compliance with health, safety, security, and environmental requirements.
• Coordinate risk mitigation, emergency preparedness, and business continuity measures.
• Lead, coach, and develop a team of workplace professionals.
• Manage performance, foster collaboration, and build stakeholder partnerships.

Skills

People management

Stakeholder management

Leadership

Vendor management

Education

Bachelor's degree in Business Administration or related field

Tools

FM software

Job description

JOIN THE REVOLUTION!

At PMI, we’ve chosen to do something incredible. We’re transforming our business with one clear purpose: delivering a smoke-free future.

With change comes opportunity. Wherever you join us, you’ll have the freedom to innovate, make an impact, and grow your career in different directions.

Job Summary

The Manager Workplace Experience is responsible for creating and maintaining a safe, efficient, and engaging workplace environment that supports business performance and employee experience. The role oversees facilities operations, workplace services, fleet administration, vendor management, hospitality, and administrative support while ensuring compliance, cost efficiency, and service excellence.

Working closely with internal stakeholders and external partners, the incumbent drives operational excellence, workplace optimisation, and continuous improvement initiatives.

Key Responsibilities

Facilities & Workplace Management

• Manage workplace facilities, infrastructure, and maintenance activities.
• Ensure premises are safe, compliant, and fit for business needs.
• Drive workplace improvements, space optimisation, and employee experience initiatives.
• Monitor workplace performance and identify opportunities for enhancement.

Vendor & Contract Management

• Manage relationships with vendors, contractors, and service providers.
• Oversee contracts, service levels, and procurement compliance.
• Conduct performance reviews and drive continuous improvement.

Fleet & Administrative Services

• Oversee fleet operations and related administration.
• Manage travel, visa support, and workplace-related administrative services.
• Ensure efficient and cost-effective service delivery.

Front Desk & Hospitality

• Lead reception and hospitality services.
• Maintain high standards for visitor and employee experience.
• Support workplace events and activities.

Budget, Safety & Compliance

• Manage workplace budgets and identify cost optimisation opportunities.
• Ensure compliance with health, safety, security, and environmental requirements.
• Coordinate risk mitigation, emergency preparedness, and business continuity measures.

Leadership

• Lead, coach, and develop a team of workplace professionals.
• Manage performance, foster collaboration, and build strong stakeholder partnerships.

Qualifications & Experience

• Bachelor's degree in Business Administration, Engineering, Facilities Management, Hospitality Management, or a related field.
• 5+ years of experience in facilities management, workplace experience, corporate services, or administration.
• Experience managing vendors and outsourced service providers.
• Proven people management and stakeholder management capabilities.
• Experience in a multinational organization is an advantage.

What Pmi Offers

Our success depends on talented people who bring passion and purpose to work every day. Join PMI and you can:

• Shape your future through innovation, experimentation, and growth.
• Be part of an inclusive and diverse culture where everyone belongs.
• Develop your skills and career in a global organization with extensive opportunities.
• Help deliver our promise of a smoke-free future.