Manager Tolling Operations

Talent Splendor; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A toll operations management company is seeking a retired Major from the Pakistan Army to oversee efficient daily operations for revenue collection and customer service. The role requires strong leadership and performance analysis skills. The position offers a competitive salary of PKR 200,000 per month, fuel allowance, and furnished accommodation. Candidates must be able to work on-site in Hyderabad/Mirpur Khass. Interested individuals can submit their CVs via email.

Benefits

200 Liters Fuel

Single furnished accommodation

Free Messing

Qualifications

• A retired Major from Pakistan Army.
• Proficiency in Performance Analysis and Improvement methodologies.
• Budget Management and Financial Planning skills.
• Strong Leadership, Training, and Team Development skills.
• Excellent communication and interpersonal skills.
• Ability to work on-site in Hyderabad/Mirpur Khass.

Responsibilities

• Direct daily toll collection activities and ensure traffic flow.
• Oversee cash handling and minimize revenue leakage.
• Supervise and train toll operations staff.
• Monitor key performance metrics and implement improvements.
• Ensure compliance with safety protocols and regulations.
• Coordinate with IT/vendors on tolling system functionality.
• Resolve escalated customer service issues.
• Manage maintenance/service contracts for toll equipment.
• Respond to operational disruptions and emergencies.
• Report operations, revenue, and incidents to management.

Skills

Performance Analysis

Leadership

Budget Management

Communication

Job description

Role Description

Overall Purpose:

To oversee the efficient, safe, and compliant day-to-day operations of a Road Toll Operations ensuring optimal revenue collection, customer service, and system performance.

Key Responsibilities:

• Operational Management: Direct daily toll collection activities, lane availability, traffic flow, and toll plaza maintenance.
• Revenue Assurance: Oversee cash handling, Electronic Traffic and Toll Management (ETTM) transactions, reconciliation processes, and minimize revenue leakage/fraud.
• Staff Leadership: Supervise, train, schedule, and evaluate toll operations staff (supervisors, collectors, technicians, customer service).
• Performance Monitoring: Track key metrics (volume, revenue, violations, lane availability, customer wait times) and implement improvements.
• Compliance & Safety: Ensure adherence to regulations, policies, safety protocols, and security standards for personnel, facilities, and data.
• Technology & Systems: Coordinate with IT/vendors on tolling system functionality, maintenance, troubleshooting, and upgrades.
• Customer Service: Resolve escalated issues, manage violation processing appeals, and ensure positive customer interactions.
• Vendor & Contractor Management: Oversee maintenance/service contracts for toll equipment, systems, and facilities.
• Incident Response: Manage operational disruptions (accidents, system outages, severe weather) and coordinate with emergency services.
• Reporting: Provide regular reports on operations, revenue, performance, and incidents to senior management.
• Core Focus: Efficiency, Revenue Integrity, Safety, Customer Service, System Reliability.

Qualifications

• A retired Major from Pakistan Army
• Proficiency in Performance Analysis and Improvement methodologies
• Budget Management and Financial Planning skills
• Strong Leadership, Training, and Team Development skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Hyderabad/Mirpur Khass
• Cvs may also be shared at [e-mail]

Salary: PKR 200,000 per month + 200 Liters Fuel + Single furnished accomodation and Free Messing