Manager - Card Operations

Samba Bank Limited; Gadap Town; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Samba Bank Limited is seeking a Senior Card Operations professional to oversee end-to-end processing for Debit/Credit cards and ATM settlement, including reconciliation, disputes and related activities.

The candidate should have a minimum of 5+ years' Card Operations experience and a Bachelor's degree from a HEC-recognized university. The role emphasizes timely reporting to SBP and regulatory bodies as part of daily operations.

Qualifications

• Minimum education: Bachelors from HEC recognized University.
• Minimum requirement: 5+ Years of Card Operations.

Responsibilities

• Responsible for end-to-end processing of Cards/ADC Operations for Debit/Credit Card and ATM Settlement, reconciliation, Dispute Management and CFC related activities.
• Timely resolution of intra/inter-bank disputed cases related to Cards/ADC transactions and customer complaints within SBP and payment scheme timelines.
• Daily reconciliation of ATM Excess/Short differences during ATM Cash Balancing.
• Daily reconciliation of all Cards & ADC transactions with 1-Link/RAAST/MasterCard settlement files.
• Ensure periodic MIS are prepared accurately and sent to related departments within turnaround time.
• Timely submission of monthly & periodic financial proofs; conduct ageing analysis & vintage for GLs and internal accounts.
• Ensure timely reporting of ATM Downtime to branches and regional heads.
• Submit information/reports timely to SBP, BMP, WMP and other regulatory authorities.
• Submit relevant information to MasterCard on a quarterly basis and to 1-Link for PayPak monthly.

Skills

Card Operations

ATM Settlement

Dispute Management

Reconciliation

MIS reporting

Regulatory reporting

Education

Bachelors from HEC recognized University

Job description

Minimum Education: Bachelors from HEC recognized University

Minimum Requirement:5+ Years of Card Operations

Key Responsibilities:

• Responsible for smooth execution of end-to-end processing of Cards/ADC Operational functions for Debit/Credit Card and ATM Settlement, reconciliation, Dispute Management and CFC (Embossing. Dispatch & Card Capture) related activities.
• Timely resolution of Intra / Inter Bank disputed cases related to Cards/ADC transactions proactively as well as on customer complaints within SBP’s and payment scheme’s defined timelines.
• Daily reconciliation of ATM Excess/Short differences, if found during ATM Cash Balancing.
• Daily reconciliation of all Cards & ADC transactions with 1-Link/RAAST/MasterCard settlement files.
• Ensure that all periodic MIS are prepared accurately and sent to related departments within turnaround time.
• Timely submission of monthly & periodic financial proofs, conduct ageing analysis & vintage for GLs and Internal accounts.
• Ensure timely reporting of ATM Downtime to branches and concern regional heads.
• Ensure to submit requested information / reports timely to SBP, BMP, WMP and other regulatory authorities against query / complaint received from respective offices.
• Ensure submission of relevant information to Master Card on quarterly basis.
• Ensure submission of relevant information of PayPak to 1-Link on monthly basis.
• Reporting of Bugs / issues related to ADC Services to ITD / Vendor / Concern Area

We are an equal opportunity employer. Female candidates and persons with disabilities are encouraged to apply.

Samba Bank reserves the right to accept or decline any application.