Manager After Sales Services

Iqbal & Company; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading service provider in Islamabad seeks a Manager After Sales Service to supervise daily operations of the technical service team. The role includes ensuring compliance with standards, delivering timely projects, and conducting customer service training. Ideal candidates must have a Bachelor's in Biomedical or Electronics, experience in management, and excellent communication skills.

Qualifications

• Minimum 5 years of relevant experience in an equivalent position.
• Must be computer literate and technically adept.
• Willing to work according to the company's vision.

Responsibilities

• Supervise the daily operations of the technical service team.
• Ensure compliance with equipment and procedural standards.
• Conduct customer service training programs and plan the department budget.

Skills

Management skills

Analytical skills

Detail-oriented

Excellent communication

Presentation skills

Strong learning ability

Knowledge of competitors

Contacts with hospital KOLs

Support of marketing activity

Education

Bachelor’s in Biomedical / Electronics

Job description

Overview

General Summary A Manager After Sales Service supervises the daily operations of the technical service team nationwide and ensures strict compliance with equipment and procedural standards, health and safety protocols, as well as after sales services. He must ensure timely project delivery, proper product handling, and consistency of operations. The Manager also develops and conducts customer service training programs and in house training programs [technical + clinical] & plans department budget, and oversees service procedures.

Qualifications

1. Possess Bachelor’s in Biomedical / Electronics (E).
2. Minimum 5 years of relevant experience in an equivalent position with excellent management skills (E).
3. Willing to work according to the VISION of the Company [E].
4. The Manager must also be highly analytical, efficient, detail-oriented, computer literate and technically adept (E).
5. Must possess pleasant personality with positive initiative & drive (E).
6. Must possess excellent communication & presentation skills (E).
7. Must possess strong learning ability (E).
8. Knowledge of local competitors & hospitals network and their working environment [D].
9. Have strong contacts with different hospital KOL’s [D].
10. Experience in tackling / support of marketing activity [D].

Information Technology and Services - Islamabad, Pakistan