Licensing Advisor

Zones, LLC; Islamabad; On-site; PKR 900,000 - 1,600,000; Full time

Benefits offered by this job

Life insurance

Health insurance (optional)

EOBI

Pension scheme

Complimentary meals

In-house gym

Job summary

Zones LLC is seeking a Licensing Advisor to actively engage with clients, manage licensing maintenance and renewals, and serve as the primary contact for escalations within the assigned region. You will coordinate meetings with CSS and account teams, communicate business reviews, and deliver proactive reporting to ensure client satisfaction.

The role requires strong communication, problem-solving, and account management skills, with a background in IT software support and experience with

Qualifications

• Bachelor's degree and 2+ years in Tier 1 software publishers.
• 3 years of account management with IT software support.
• Experience with ticketing systems.
• Excellent verbal and written communication skills.
• Proven ability to resolve complex issues quickly.

Responsibilities

• Own and manage proactive client engagement for licensing maintenance and renewals.
• Coordinate cadence client meetings with CSS and account support team.
• Communicate with client and stakeholders to schedule business reviews.
• Present reports and analyses as needed.
• Maintain ticketing system documentation of activities and projects.
• Deliver and manage client install base to maintain satisfaction.

Skills

Communication

Customer service

Problem solving

Ticketing systems

Account management

Education

Bachelor's Degree

Licensing (Microsoft MCP)

Tools

Ticketing systems

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM

Position Overview:

The ideal candidate will be a passionate advocate for Zones clients and understanding what it means to be intensely client focused. This role will make sure that Zones clients are happy, engaged, and receiving maximum operational support each day. As a member of one of Zones most client-facing organizations, this individual possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders across multiple stakeholder groups.

What you’ll do as the Licensing Advisor:

Employees employed in the role of Licensing Advisor shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

• Own and manage the proactive client engagement for licensing maintenance and subscription renewals; Act as the primary point of contact for licensing escalations for assigned region
• Manages the coordination of cadence client meetings with CSS and account support team
• Communicates with client and stakeholders to schedule business reviews, status calls, etc.
• Aids in presentation of reports and presentations as needed
• Support standardized reviews with clients to ensure all licensing requirements are met
• Timely and effective communication with licensees on relevant business needs, on-and offboarding, and product reports
• Maintain ticketing system case documentation related to activities and projects
• Deliver and proactively manage client install base to maintain customer satisfaction
• Ownership of all customer licensing, internal and external parties and existing client questions
• Proactively manage “red flag alerts”-heavy client communication interaction
• Works closely with CSS on customer software related escalations
• Analyze trends, pricing analysis and customer input to close custom deals
• Issue/Risk mitigation and resolution, work closely across departments to drive resolution and recovery
• Present action plan for issue resolution to account team with scheduled follow-ups until resolution achieved
• Work closely with SAM team to delivery internal reporting on key lifecycle events

What you will bring to the team:

• 4 years Bachelor’s Degree
• 2+ years working with Tier 1 software publishers.
• 3 years of account management with prior experience in IT software support
• Experience working in ticketing systems!
• Excellent verbal and written communication skills
• Demonstrated ability to provide world class customer service.
• Demonstrated strong communication and proven ability to resolve complex issues in a timely manner.
• Ability to act quickly on issues and develop solutions.
• Demonstrated track record of achieving productivity goals.
• Experience with Microsoft product terms and conditions.
• Adobe experience a plus
• Completion of Microsoft MCP (Licensing)

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind.

If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: 8:00 PM to 5:00 AM (Pk time)