Lead Cloud Engineer

Gaditek; Karachi Division; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

An established industry player is seeking a Senior Cloud Engineer who is responsible and disciplined, with a strong technical background in the hosting industry. In this role, you will provide exceptional customer support through various channels, ensuring that customer needs are met with empathy and efficiency. You will work closely with globally distributed teams, applying your analytical skills to solve complex issues and contribute to continuous improvement. If you are a team player with a passion for technology and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Strong technical background in hosting, especially PHP and its technologies.
• Experience in development is a plus.

Responsibilities

• Provide exceptional support through various channels like tickets, chat, and calls.
• Perform web migrations and assist junior coworkers.

Skills

Technical Support

Analytical Skills

Problem-Solving

Communication Skills

Empathy

Teamwork

Education

BS/BE in Computer Science/Engineering

Tools

Linux

Nginx

Apache

MySQL

AWS

GCE

Job description

BS/BE in Computer Science/Engineering and/or 5 years of relevant work experience.

We are looking for a highly responsible, independent and disciplined Senior Cloud Engineer who is able to empathize with customer needs and offer extraordinary Technical Support to our customers. You will be in close coordination with our globally distributed teams. Adjusting to our data-driven culture, you will measure the effectiveness of your work and strive for continuous improvement. You will directly report to the assigned Regional Support Lead/Manager.

Responsibilities

• Provide best support and solutions to our Customers through tickets, chat, phone, emails, Slack, Skype, etc.
• Perform complex web migrations and support junior coworkers with their migration processes.
• Help customers with application load tests and application upgrades.
• Convert complex chat queries of customers to tickets when needed.
• Monitor and react to different abuse reports (Slack and emails) in close coordination with different teams.
• Apply analytical skills and problem-solving techniques to understand and fix customer issues while keeping customers up to date.

Job Specification

• You have a strong technical background with a good understanding of the hosting industry, specifically related to PHP (WordPress, Magento, etc.) and its underpinnings (Linux, Nginx, Apache, MySQL, etc.).
• Experience as a developer is a plus.
• Empathic. You can feel other people's pains and are not oblivious to them.
• Team player. You are functional across cultures and mediums.
• Strong written and verbal communication skills.
• Strong analytical and troubleshooting skills.
• Basic knowledge of cloud infrastructure environments (like AWS, GCE, etc.) is a plus.

Location: Information Technology and Services - Karachi, Pakistan