L2 Cloud Implementation Engineer

119 dinCloud Pakistan (Private) Limited; Islamabad; A distancia; PKR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

XTIUM is seeking an experienced IT Infrastructure Engineer to administer and support Microsoft 365, Azure, and Citrix environments. You will deploy and manage Azure IaaS/PaaS, configure HB/AVD, and support Citrix CVAD/DaaS with related components in a multi-customer MSP setup.

You will handle network fundamentals, PowerShell automation, and IT service management processes, while delivering strong customer service and clear documentation.

Formación

• 3–5 years in an L2 or implementation engineering role in a managed services or enterprise environment.
• Hands-on Azure and Microsoft 365 administration.

Responsabilidades

• Deploy and support Azure IaaS and PaaS: VMs, VNets, NSGs, load balancers, storage accounts, Azure Backup and Site Recovery.
• Build and manage hybrid connectivity: Site-to-Site VPN, Azure Firewall and DNS.
• Configure Azure Monitor, Log Analytics, Defender for Cloud, Azure Policy and RBAC.
• Support Azure Virtual Desktop (AVD) host pools, images, FSLogix and scaling plans.
• Citrix: Implement and support CVAD/DaaS: Delivery Controllers, StoreFront, Studio, machine catalogues, Delivery Groups and policies.
• Build and maintain master images (MCS), profile management, Workspace Environment Management and app layering/delivery.
• Deploy, configure and troubleshoot Citrix ADC (NetScaler) and Gateway: load balancing, SSL/TLS profiles, authentication (LDAP, SAML, OAuth/OIDC), responder policies and HA.
• Use Citrix ADM for configuration jobs, StyleBooks, certificate management and analytics.
• Troubleshoot ICA/HDX, logon performance and connectivity using Director and related tools.
• Microsoft Infrastructure Support Windows Server 2016/2019/2022, AD, DNS, DHCP, Group Policy and PKI (AD CS).
• Maintain file services, patching (WSUS / Intune / Azure Update Manager)
• 3+ years' experience in an ICT support or infrastructure environment.
• Strong 2/3rd line troubleshooting and problem-solving skills.
• Good knowledge of Microsoft 365, Azure, Entra ID, Active Directory and Group Policy.
• Experience supporting Windows devices and Microsoft environments.
• Good understanding of networking, including DNS, DHCP, VPNs and routers.
• Experience with device management, deployment and IT service management systems.
• Knowledge of PowerShell, security and system monitoring.
• Experience contributing to IT projects, including technical implementation, planning and reporting.
• Strong customer service, communication and organizational skills.
• Ability to prioritize workload, work under pressure and take ownership of issues.
• Self-motivated, collaborative and committed to ongoing learning.
• Service Delivery Own L2 incident, problem and change tickets in line with SLAs (ServiceNow)
• Produce clear technical documentation: HLD/LLD inputs, build guides, runbooks and handover notes.
• Escalate to and collaborate with L3 and vendor support (Microsoft, Citrix), and mentor L1 colleagues.
• Take part in on-call and out-of-hours maintenance windows where required.

Conocimientos

Azure administration

Microsoft 365

Active Directory

Citrix CVAD/DaaS

Networking fundamentals

PowerShell scripting

ITIL

Customer service

MSP multi-customer experience

Herramientas

Citrix ADC/NetScaler

WSUS

Intune

Azure Update Manager

VMware

Descripción del empleo

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

Job Description

What You Will Do

• Microsoft Azure: Deploy and support Azure IaaS and PaaS: virtual machines, VNets, NSGs, load balancers, storage accounts, Azure Backup and Site Recovery.
• Build and manage hybrid connectivity: Site-to-Site VPN, Azure Firewall and DNS.
• Configure Azure Monitor, Log Analytics, Defender for Cloud, Azure Policy and RBAC.
• Support Azure Virtual Desktop (AVD) host pools, images, FSLogix and scaling plans.
• Citrix: Implement and support Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS: Delivery Controllers, StoreFront, Studio, machine catalogues, Delivery Groups and policies.
• Build and maintain master images (MCS), profile management, Workspace Environment Management and application layering/delivery.
• Deploy, configure and troubleshoot Citrix ADC (NetScaler) and Gateway: load balancing, SSL/TLS profiles, authentication (LDAP, SAML, OAuth/OIDC), responder policies and HA.
• Use Citrix ADM for configuration jobs, StyleBooks, certificate management and analytics.
• Troubleshoot ICA/HDX, logon performance and connectivity using Director and related tools.
• Microsoft Infrastructure Support Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, Group Policy and PKI (AD CS).
• Maintain file services, patching (WSUS / Intune / Azure Update Manager)
• 3+ years' experience in an ICT support or infrastructure environment.
• Strong 2/3rd line troubleshooting and problem-solving skills.
• Good knowledge of Microsoft 365, Azure, Entra ID, Active Directory and Group Policy.
• Experience supporting Windows devices and Microsoft environments.
• Good understanding of networking, including DNS, DHCP, VPNs and routers.
• Experience with device management, deployment and IT service management systems.
• Knowledge of PowerShell, security and system monitoring.
• Experience contributing to IT projects, including technical implementation, planning and reporting.
• Strong customer service, communication and organizational skills.
• Ability to prioritize workload, work under pressure and take ownership of issues.
• Self-motivated, collaborative and committed to ongoing learning.
• Service Delivery Own L2 incident, problem and change tickets in line with SLAs (ServiceNow)
• Produce clear technical documentation: HLD/LLD inputs, build guides, runbooks and handover notes.
• Escalate to and collaborate with L3 and vendor support (Microsoft, Citrix), and mentor L1 colleagues.
• Take part in on-call and out-of-hours maintenance windows where required.

Required Skills and Qualifications

• 3 to 5 years in an L2 or implementation engineering role in a managed services or enterprise environment.
• Hands-on Azure and Microsoft 365 administration.
• Strong Active Directory, Entra ID, Group Policy and Windows Server skills.
• Practical Citrix CVAD/DaaS experience, with working knowledge of Citrix ADC/NetScaler (CLI and GUI).
• Good networking fundamentals: TCP/IP, DNS, TLS/PKI, VPN, firewalls and load balancing.
• PowerShell scripting and automation.
• Strong troubleshooting skills, clear written and spoken communication, and a customer-first attitude.
• Desirable Microsoft certifications (preferred): AZ-104, MS-102, MD-102, SC-300, AZ-140, AZ-700.
• Citrix certifications(preferred): CCA-V / CCP-V, CCA-N (ADC).
• ITIL Foundation.
• Experience in a multi-customer MSP environment.

Technology Coverage

• Azure: VMs, VNets, NSGs, Azure Firewall, ExpressRoute, Backup, Site Recovery, Monitor, Defender for Cloud, Policy, AVD
• Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, Purview
• Identity: Entra ID, Entra Connect, Conditional Access, PIM, SSO, MFA, AD DS, AD CS
• Citrix: CVAD / DaaS, StoreFront, Director, WEM, PVS / MCS, ADC (NetScaler), ADM
• Windows Infrastructure: Windows Server, GPO, DNS, DHCP, Hyper-V, VMware, WSUS, SCCM
• Automation: PowerShell, Azure CLI, Bicep, Terraform, ARM

XTIUM is an equal opportunity employer.

Remote

At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment.

If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.