Key Account Manager

Megatech - Trackers; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to foster strategic relationships with high-volume clients. In this role, you will develop and maintain long-term partnerships, ensuring client satisfaction and driving organic growth. Your expertise in sales and customer service will be crucial as you research client needs, suggest tailored solutions, and resolve any issues respectfully. This position offers an exciting opportunity to contribute to the company's success while keeping abreast of industry trends and best practices. Join a forward-thinking team where your skills can make a significant impact!

Qualifications

• Proven experience as a Key Account Manager is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Develop and maintain relationships with high volume clients.
• Research customer needs and suggest appropriate solutions.
• Gather and communicate customer feedback effectively.

Skills

Communication Skills

Interpersonal Skills

Networking

Problem-solving

Negotiation

Project Management

Education

Experience as Key Account Manager

Sales and Customer Service Experience

Job description

Job Responsibilities

1. Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
2. Research key customer wants and needs
3. Suggest solutions that answer clients needs and wants
4. Ensure the ordered products are delivered in a timely manner
5. Serve as contact point for key customers and internal teams
6. Resolve customers' complaints in an effective and respectful way
7. Gather, report and communicate customers' feedback on service, technology and product delivery
8. Research and source new potential clients
9. Measure, track and analyze key account metrics
10. Create reports for upper management
11. Keep abreast with industry and market trends and best practices

Job Specification

1. Previous working experience as Key Account Manager
2. Experience in sales and customer services will be an advantage
3. Outstanding communication and interpersonal skills
4. Aptitude in networking and building relationships
5. Excellent time and project management skills
6. Ability to prioritize and meet critical deadlines
7. Problem-solving and negotiation aptitude

Location: Information Technology and Services - Karachi, Pakistan