Key Account Manager

Fiberlink (Pvt.) Ltd.; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading company in Pakistan is seeking a skilled Key Account Manager for their Karachi office. The role involves managing customer queries, providing support, and liaising with technical teams. Ideal candidates should possess strong communication skills and a passion for customer service, with at least 2 years of relevant experience.

Responsibilities

• Handle all queries related to assigned customers.
• Provide email- and telephone-based support to customers.
• Diagnose and resolve complex customer issues.
• Act as a liaison between customers and technical departments.
• Engage senior technical staff for troubleshooting.
• Resolve customer issues professionally and effectively.
• Generate invoices for assigned customers.

Skills

Knowledge of Windows operating systems

Knowledge of Microsoft Office

Customer service passion

Ownership of tasks

Learning new technologies

Multitasking skills

Time-management skills

Communication skills in English

Job description

Fiberlink (Pvt) Ltd., a reputed ISP in Pakistan, is looking for professionals to fill the Key Account Manager position at their Karachi office. Ideal candidates should have at least 2 years of relevant industry experience.

Job Specification

Responsibilities

1. Handle all queries related to assigned customers.
2. Provide email- and telephone-based support to customers.
3. Diagnose and resolve complex customer issues.
4. Act as a liaison between customers and technical departments.
5. Engage senior technical staff as needed for troubleshooting.
6. Resolve customer issues professionally and effectively.
7. Generate invoices for assigned customers.

Skills Required

• Strong knowledge of Windows operating systems and Microsoft Office.
• Passion for working with people and helping customers succeed.
• Ability to take ownership of tasks and ensure their completion.
• Quick learner of new technologies.
• Effective multitasking and stress management skills.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills in English.

Note: Salary details are not specified in the ad; salary will be decided post-interview based on skills and experience.

Location: Information Technology and Services, Karachi, Pakistan