Junior Account Manager

Tkxel; Lahore; On-site; PKR 800,000 - 1,200,000; Full time

Job summary

Tkxel is seeking a Junior Account Manager for IT services in Lahore. This role involves supporting US and EU accounts, preparing quarterly business reviews, and acting as a liaison between clients and delivery teams. Candidates should have 1-3 years in a client-facing role, with strong writing skills and detail orientation. Tkxel offers competitive compensation with a clear path to senior roles as performance builds.

Qualifications

• 1-3 years in a client-facing role in IT services.
• Strong writing skills for clear communication.
• Detail orientation for managing Jira tickets and follow-ups.

Responsibilities

• Support across a portfolio of active US and EU accounts.
• Preparation of Quarterly Business Reviews and coordination.
• Client communication on operational matters.

Skills

Client-facing role experience

Strong writing skills

Detail-oriented

Comfort in technical discussions

Curiosity about IT services business

Job description

Tkxel

Tkxel is a leading software development company located in Reston, Virginia. We are committed to develop innovative software solutions for leading enterprises in the world, helping them grow their businesses using the latest technology solutions.

Job Description

Account Manager (Junior) — IT Services | Lahore

Tkxel is a 17‑year‑old software engineering company with 1,100+ engineers serving US and European mid‑market clients across mortgage tech, fintech, healthcare, real estate tech, and SaaS. We've made the Inc. 5000 two years running.

You’ll work directly under our senior AM and Director of Sales, learning the craft of growing IT services accounts on real client engagements from day one.

What you’ll own

• A supporting role across a portfolio of active US and EU accounts, with primary ownership of a smaller subset of low‑complexity accounts as you ramp
• Quarterly Business Review preparation: pulling delivery data, drafting the narrative, building the deck, coordinating the agenda with engineering leads
• Internal coordination between the client, our delivery teams, and finance — Jira tickets, Salesforce hygiene, SOW change tracking, invoice queries
• First‑line client communication on operational matters: status updates, scheduling, documentation, follow‑ups
• Spotting expansion signals in client conversations and feeding them to the senior AM with context
• Account health monitoring — flagging when a client goes quiet, when a delivery issue is brewing, when a contract is approaching renewal

You will not be expected to close expansion deals alone in year one. You will be expected to identify them, write them up clearly, and learn how they get closed by shadowing every step.

Reporting structure

• Day‑to‑day: Senior Account Manager / Director of Sales
• Functional: VP of Sales (commercial) / VP Professional Services (technical)

What we’re looking for

• 1–3 years in a client‑facing role: project coordination, junior PM, customer success associate, BDR/SDR, or post‑sale support at a services or tech company
• Strong writing — clear, structured, no fluff. We work in writing.
• Detail orientation that survives Friday afternoon at 6pm: Jira tickets stay updated, follow‑ups don’t fall through, SOW dates are in the calendar
• Comfort sitting in technical conversations between client engineering leads and our delivery team — you don’t need to lead, but you can’t be lost
• Natural curiosity about how IT services businesses make money — billing models, margins, utilization, contract structures
• Based in Lahore

What this role is not

• A CSM role tied to a product
• A pure coordination/admin role with no commercial dimension

Compensation

Competitive base for the Lahore IT services AM market at the 1–3 year experience band + variable

Annual review with a clear path to senior AM as you build the track record