Jr. Customer Support Representative

GE Solutions; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to lead their Customer Support Team. This role involves managing relationships with customers from the US and UK, analyzing data to enhance the customer experience, and implementing strategic processes for various e-commerce platforms. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Join a dynamic environment that fosters professional growth and encourages innovative ideas to retain and acquire customers, ultimately driving revenue growth and sustainable business success.

Benefits

Health Insurance

Yearly Appraisals

Professional & Learning Work Environment

Qualifications

• 1+ years of experience in Customer Support Management required.
• Knowledge of e-commerce models like dropship and retail arbitrage.

Responsibilities

• Manage Customer Support Team and enhance customer experience.
• Analyze customer data to improve services and drive growth.

Skills

Customer Support Management

E-Commerce Sales

Communication Skills

Interpersonal Skills

Problem Solving

Empathy

Job description

The candidate will be responsible for providing Customer Support and Managing Relationships with customers from the US/UK Region.

Analyzing customer data to improve customer experience, leading to sustainable business growth.

Providing accurate, valid, and complete information by using the right methods and answering calls professionally and providing solutions to the customer.

The Customer Success Manager has to plan and initiate the different strategic processes to handle customers on various E-commerce Platforms such as eBay, Amazon, Walmart & others.

Manage the entire Customer Support Team, suggest ways, and provide timely feedback to the team for enhancing customer experience.

Solving complexities related to a Customer Case and providing the best possible solutions.

Suggest improvements for retaining customers and suggest new ideas for acquiring more customers leading to revenue growth.

Creating a positive work environment and motivating the team to achieve the desired objectives by identifying gaps and suggesting ways of improvement.

Requirements:

1. Minimum 1 year of experience in Customer Support Management.
2. Experience in E-Commerce Sales and Strategy planning is a MUST.
3. Knowledge about major e-commerce models like dropship and retail arbitrage along with Amazon FBA, FBM, and PL.
4. A self-starter who seeks challenges with exceptional communication and interpersonal skills.

Working Days: Monday – Saturday

Job Timings: 6 pm – 3 am

Saturday: 6 pm - 11 pm

Salary Package:

Health Insurance:

Yearly Appraisals:

Professional & Learning Work Environment:

Job Specification

1. Empathy: The ability to understand another person's emotions and perspective.
2. Problem solving: Being able to solve problems is key to customer service.

Information Technology and Services - Karachi, Pakistan