Japanese / English Gaming Support Agent With 750 USD Signon Bonus

5ca; Faisalabad; Remote; PKR 8,498,000 - 14,165,000; Full time

Job summary

A gaming support company is seeking a Japanese / English Gaming Support Agent to assist players with various issues in a remote work environment. You will support gamers through email and chat, addressing account problems and gameplay inquiries. The position offers a $750 sign-on bonus, top-notch training, and a flexible schedule without commuting. Ideal for gaming enthusiasts who want to help others enjoy their favorite games.

Benefits

$750 sign-on bonus

Flexibility to work remotely

Comprehensive training

Qualifications

• Fluent in Japanese and English.
• Ability to assist customers via email and chat.
• Experience with online gaming and technical issues.

Responsibilities

• Handle customer support via email and live chat.
• Assist players with account and gameplay issues.
• Provide technical support for the game.

Skills

Customer support experience

Familiarity with gaming

Technical problem-solving

Job description

Japanese / English Gaming Support Agent With 750 USD Signon Bonus

We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.

We offer:

• A $750 USD sign-on bonus for you, if you join us by the 17th of September.
• A position at a fast-growing company with ambitious A-level clients.
• A casual, international environment where you’ll work with people from over 40 different nationalities.
• Flexibility; working remotely means being able to work from anywhere in the world.
• No time wasted commuting between home and work.
• Top-notch tools, training, and colleagues.

Working from home

Working from home is an adventure that you will love taking part in. Whether you just don\'t like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.

Job Specification

What will I do?

As a player support agent, your duties will include but not be limited to:

• Handle customer support (e-mail and live chat – no phone calls).
• Help players with account issues (compromised accounts, updates, etc.).
• Resolve issues regarding refunds, purchases not going through, etc.
• Assist players resolve technical problems with the game.
• Answer gameplay inquiries and helping sort out gameplay issues.
• Check updates & newly released content for the game you’re supporting.
• Take assigned training modules to help you improve even further in your job.
• Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don\'t worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.

Outsourcing/Offshoring - Utrecht, Netherlands