IT Support Specialist — Remote & Onsite Helpdesk

ACE MONEY TRANSFER LIMITED; Kharian; Hybrid; PKR 446,000 - 781,000; Full time

Job summary

ACE Money Transfer is seeking an IT Support specialist to handle first-line tickets, remote and onsite support, and service delivery across offices. You will work within SLA, assist with AD and Office apps, and log issues for resolution.

You will travel between sites, aid new joiners with system access, and contribute to documentation and reporting on ticket trends for management review. Strong communication and a user-focused approach are essential as you coordinate with network, inventory, and

Qualifications

• Bachelor's degree in IT/CS or related field.
• 1–2 years of IT support or helpdesk experience.
• Basic working knowledge of Active Directory and MS Office apps.
• Strong communication and ticket-handling skills with a user-focused approach.

Responsibilities

• Resolve assigned IT support tickets within defined SLA and priority timelines.
• Provide first-line support for network, VPN, and Office apps issues.
• Troubleshoot hardware, software, and basic connectivity problems for end users.
• Monitor, log, and close tickets with proper resolution notes.
• Travel to other sites for onsite issues or new joiner setups.

Skills

Active Directory

Microsoft Office

Ticketing systems

Communication

Customer service

Education

Bachelor's degree in IT/CS

Tools

Remote Desktop Tools

VPN

Job description

ACE Money Transfer is seeking an IT Support specialist to handle first-line tickets, remote and onsite support, and service delivery across offices. You will work within SLA, assist with AD and Office apps, and log issues for resolution.

You will travel between sites, aid new joiners with system access, and contribute to documentation and reporting on ticket trends for management review. Strong communication and a user-focused approach are essential as you coordinate with network, inventory, and