IT Helpdesk & Inventory Management Officer

ACE Money Transfer; Kharian; On-site; PKR 700,000 - 1,000,000; Full time

Job summary

ACE Money Transfer is seeking an IT Asset & Inventory Coordinator in Pakistan to manage hardware and software assets, licenses, and lifecycle activities. You will update records promptly, track compliance, and coordinate procurement with vendors to ensure timely delivery.

Responsibilities include supporting the IT helpdesk with provisioning, performing periodic audits, and maintaining thorough documentation for management reviews.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business or related field.
• 1-3 years of IT asset management, inventory control, procurement, or helpdesk experience.
• Experience maintaining hardware/software inventory records and conducting audits.
• Experience coordinating with vendors, obtaining quotations, and processing purchase orders.
• Familiarity with ticketing systems and asset management software is a plus.

Responsibilities

• Maintain a complete and accurate record of all IT hardware and software assets across the company.
• Update asset records within 24 hours of any change (assignment, replacement, return, repair, disposal).
• Tag, track, and manage assets throughout procurement to decommissioning.
• Maintain software license records and monitor renewals and usage.
• Conduct scheduled audits and report discrepancies; support audits and compliance reviews.
• Handle end-to-end procurement: vendor quotations, POs, and delivery tracking.
• Assist IT helpdesk with provisioning and de-provisioning of devices as needed.
• Document asset inventory, procurement records, and audit findings; report to management.

Skills

IT asset management

Audits & compliance

Vendor coordination

Helpdesk support

Documentation & reporting

Spreadsheet proficiency

Education

Bachelor’s degree in IT/CS/Business

Tools

Ticketing systems

Asset management software

Job description

About Us

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Key Responsibilities

IT Asset & Inventory Management

• Maintain a complete and accurate record of all IT hardware and software assets (laptops, desktops, peripherals, network devices, licenses) across the company.

• Update asset records within 24 hours of any change - assignment, replacement, return, repair, or disposal.

• Tag, track, and manage the full lifecycle of assets from procurement to decommissioning/disposal.

• Maintain software license records and monitor compliance (renewals, expirations, seat usage).

Periodic Audits

• Conduct scheduled physical and system audits of IT hardware and software inventory to verify records match actual deployment.

• Identify and report discrepancies, missing assets, or non-compliant software installations.

• Support internal/external IT audits and compliance reviews with accurate asset documentation.

Procurement & Purchasing

• Manage the end-to-end procurement process for IT hardware, software, and accessories - from requisition to vendor quotation, purchase order, and delivery tracking.

• Liaise with vendors and suppliers to obtain quotations, negotiate pricing, and ensure timely delivery.

• Maintain vendor records and support renewal/replacement decisions based on cost and asset condition.

• Track purchase budgets and maintain records of invoices and purchase orders.

Helpdesk Support

• Assist the IT helpdesk team with ticket resolution during peak load or as required, covering basic hardware, software, and access issues.

• Support joiner/mover/leaver hardware provisioning and de-provisioning (issuing, configuring, and retrieving devices).

• Coordinate with the helpdesk team on ticket updates related to asset issues (replacements, repairs, upgrades).

Documentation & Reporting

• Maintain up-to-date documentation of asset inventory, procurement records, and audit findings.

• Prepare periodic reports on asset status, audit results, and procurement activity for management review.

• Support the wider NSS team with governance and asset-related data as needed.

Required Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Business, or a related field.

• 1-3 years of experience in IT asset management, inventory control, procurement, or IT helpdesk support.

• Practical experience maintaining hardware/software inventory records and conducting audits.

• Experience handling vendor coordination, quotations, and purchase order processes.

• Working knowledge of basic IT support (hardware troubleshooting, OS/software issues, user account basics) to assist the helpdesk team when needed.

• Strong organizational skills and attention to detail; comfortable working with spreadsheets/asset management tools.

• Familiarity with ticketing systems and asset management software is a plus.

ACE Money Transfer Profile:

https://acemoneytransfer.com/company-profile