It Manager

Zag Outsourcing; Lahore; On-site; PKR 300,000 - 700,000; Full time

Job summary

An established industry player is seeking a skilled IT professional to oversee network operations and ensure the smooth functioning of IT systems. The ideal candidate will manage network security, assist in infrastructure planning, and provide expert support in troubleshooting and disaster recovery. This role also involves effective communication with team members and management, ensuring that all IT-related issues are addressed timely. If you have a passion for technology and a knack for problem-solving, this opportunity could be an exciting next step in your career.

Qualifications

• Strong knowledge in network security and IT infrastructure management.
• Excellent communication and troubleshooting skills are essential.

Responsibilities

• Manage IT operations and ensure smooth network functionality.
• Oversee help desk activities and resolve IT-related issues promptly.

Skills

Network Security

Troubleshooting

Communication Skills

Interpersonal Skills

Time Management

Remote Network Management

Program Development (Access, VB, SQL)

Education

Bachelor's Degree in Information Technology

Relevant Certifications

Tools

Windows OS

Networking Tools

Web Development Tools

Job description

DETAIL OF RESPONSIBILITIES:

Networking

1. Responsible for smooth operations of all IT related fields.
2. Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure.
3. Implements network security at the HIGHEST level as recommended by the company.
4. Oversees the administration and maintenance of Network system, and directs more changes when necessary.
5. Oversees the administration of LAN/WAN.

Training & Lab Maintenance

1. Oversees the administration and maintenance of computer stations and software and provides additional support if necessary.

Internal Systems

1. Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
2. Works with team members to help in implementing strong Internal Systems.

Help Desk Administration

1. Oversees all help desk activities and responds to issues.
2. Interacts with staff members on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management

1. Builds and maintains vendor relationships and manages the purchase of hardware and software products.
2. Ensures that company assets are maintained properly.
3. Ensure that the networking cable is installed properly in duct with systematic routing/mapping.
4. Ensure that all electric shoes are in perfect order to avoid any electric disaster.

Communication

1. Facilitates team meetings effectively.
2. Holds regular status meetings with all members on a weekly basis.
3. Keeps staff members well informed of changes within the organization.
4. Effectively communicates relevant IT-related information to superiors.
5. Delivers engaging, informative, well-organized presentations.
6. Resolves and/or escalates issues in a timely fashion.
7. Understands how to communicate difficult/sensitive information tactfully.
8. Relays relevant IT-related information to the company in a timely manner.

Management

1. Initiates and implements improvements in all areas of IT responsibility.
2. Serves as main point of contact on all IT-related matters for the office assigned.
3. Responds/acts on upper-management direction.
4. Identifies problems related to staff members and discusses with Management for their approval or rejection.
5. Suggests areas for improvement in internal processes along with possible solutions.
6. Assists in developing and maintaining the company's website and takes appropriate steps when required.
7. Liaises with vendors providing services relating to web hosting and domain name to ensure smooth operations.

WEB DEV

Capable of designing, making and uploading of company website.

Audit

1. Ensures that enough space is always provided to the main server.
2. Ability to conduct audits on a monthly basis and delete unnecessary items/files from the computer.

PROGRAMMER

Ability to develop programs in Access and other tools like VB, SQL, etc.

Job Specification

1. Capable of handling inter-department complaints along with IT administrative issues.
2. Excellent communication and interpersonal skills.
3. Ability to meet deadlines.
4. Can work late hours.
5. Managing Remote Network Connections.
6. Installation and configuration of Windows software and hardware.
7. Creating Domain Base Environment.
8. Knowledge about Reuters, Servers, and other related instruments.

Location: Information Technology and Services - Lahore, Pakistan